The hotel was clean and staffs were friendly. When we were there, it was very quiet and nice. We stayed in the bay view room. The sunset was beautiful and the night view was fun. However, we expected the spa in the hotel as we saw the hotel has a spa on hotels.com hotel page and realised on their site it says “coming soon”. It was a bit disappointing. Apart from that, we were happy throughout. Thanks for hosting us.
Rie
Rie (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月28日
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年12月24日
Blev sjuk, annars helt ok.
Jag bestämde mig för att testa inomhuspoolen, det var ett misstag. Vaknade upp med ögoninflammation dagen efter. Bastun är ingen bastu, det va något helt annat. Frukost va inte inkluderar och det va väldigt dyrt att lägga till. Det är ganska långt till där den flesta båtar går till ha long bay. Tycker att det ska finnas mer information från hotellet vad som finns att göra runt hotellet under den årstiden man är där.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年12月21日
Ahmet
Ahmet (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月10日
Clean hotel, good view of the bay
Great view of the harbour and boat fireworks at night but it can get a bit noisy when the boats come and go (loud music and karaoke), but it makes it exciting.
A good location for local shops, bars and restaurants and only short taxi to the tourist area. It's also just 2km from the start off the Ha Long Bay marathon.
Good selection of food for breakfast, all nationalities are catered for. The tables should be cleaned a bit quicker and the same applies when items are used up. Staff should top the items up quicker, rather than wait until asked.
Bit of a nuisance was the attitude of the indoors pool man who was too lazy to get us clean towels and bring them to the outside pool that we was using (he would rather be on his mobile phone). It would be better if the hotel had clean towels stowed near the outside pool entrance area to save guests going and looking for them.
Stephen
Stephen (6 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月27日
seung chan
seung chan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月17日
Séjour Marathon
BRUNO
BRUNO (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月13日
Reinier
Reinier (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月12日
JAE KEUN
JAE KEUN (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
It was very nice because it was clean and well-maintained.
Nam
Nam (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月18日
KYOKO
KYOKO (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月13日
5 star customer service - Happy Australian
Service from the staff is what kept me extending my stay. Special thanks to everyone. Thanks too Ming for chatting to me. Room was spacious. Bathroom was big too. Room was cleaned daily. Herbal tea. Bottled water. Cold aircon. King size bed. Great bunch of expats in the hotel too. Nothing was too much for the staff. Transfers and cruise organised. Assistance for shops etc. I will return.
Tommy
Tommy (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月8日
Staffs are nice, friendly and helpful.
Melanie
Melanie (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月4日
Tommy
Tommy (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月30日
Tu
Tu (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月27日
Issac
Issac (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月13日
We were there about four nights after super typhoon Yagi devastated the area. Although very little was up and running around Halong Bay, the hotel was operating and we felt very fortunate to have a safe place with running water and electricity throughout our stay. I have the deepest admiration for all the staffs at the hotel for their resiliency and professionalism in the face of such chaos and destruction. A special thank to Pham Minh for always greeting us with a smile and for the informative conversation about the area. I once heard that you don’t know a person’s character until you see them operate under extreme adversity. From what I observed, they have it in spades!
Cynthia
Cynthia (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月11日
Connor
Connor (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月5日
Khaoula
Khaoula (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月4日
It's located outside CBD, so its quiet but need the transportaion for visiting spots
Jong Seok
Jong Seok (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月28日
Amazing stay, big unit, amazing staff, amazing kids club, amazing breakfast, amazing pool…we loved everything, would go back anytime!