Above and beyond service from all staff in the hotel, Pedro and hector at the pool bar and luis taking the nice cold drink to us always with great enthusiasm. At the sport bar Carlos was amazing treated me like family. Definitely recommend this resort. We were there for Halloween and they had a great event for kids and adults my kid enjoyed it.
Ivan Alejandro
Ivan Alejandro (4 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月3日
1. They tried to charge us for sheets we ruined from getting food poisoning from the room service. They tried to charge us $576. We had to challenge this.
2. The only good service here is the housekeeping. They are divine.
3. The food is bad. Unless you go to a restaurant which are first come first serve so it’s extremely hard to get in one, but even then it’s not great.
4. They are extremely racist and made our stay absolutely horrible. We had to prove we were vip to use a golf cart for transportation. They tried to claim regular residents don’t have access. We were constantly told different information by everyone.
5. We were not allowed to leave the resort with an Uber. We were attacked by a taxi driver rocks thrown at us. And no one cared. It was terffying. No one would help us after being ATTACKED. You are trapped at this resort.
Do not stay here if you’re Black or brown. This is a horrible place. This is my 3rd dreams experience all of them great but now I will never go back. My travel agent has been notifying Hyatt but everyone beware don’t go here.
Paula
Paula (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月2日
Ivan
Ivan (8 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月1日
Beach area was not clean
Charanjit
Charanjit (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月1日
真實旅客
3 晚行程
Expedia 真實旅客評價
10/10 完美
2024年11月1日
I was there for a week, the first part of my stay in the preffered tropical view wasn’t great I had maintenance and cleanliness issues. the preffered areas and breakfast restaurant was awesome. I then upgraded to indigo and it was a whole different level of service and luxury. The staff were extremely friendly and genuine and treated you like family. Shout out to Julio in the blue water grill and victor and Alex on the indigo rooftop. The best service I’ve ever had!
christopher j
christopher j (7 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年10月31日
Time Share based resort. Not advertised as such. The pools, rooms and restaurants advertised were restricted to Time Share members only. Leaving non Time share people only 1 pool and limited room selection.
We paid for a waterfront room and were told they were for timeshare guests only. We were not offered a refund for the cost difference.
Room service didn’t show up on a couple of occasions. A couple cockroaches in room.
Wait staff was wonderful, front desk staff not wonderful.
Not worth the money at all!!
BREE
BREE (7 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月31日
Everything was perfect
Isaac
Isaac (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月31日
Un lugar excelente para ir en familia, volvería a ir lo recomiendo.
Kharianny Yalode Sojo
Kharianny Yalode Sojo (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月30日
This was an excellent property we enjoyed it
Jewel
Jewel (4 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年10月29日
Had food poisoning and my sister in law who also came at the same time from Canada was diagnosed with salmonella . 5-6 ppl in our group who came got affected . Worried about where to eat and where to go . Not to mention doctor visits at the resort
Pavan Mahendra
Pavan Mahendra (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月29日
Kristy
Kristy (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月29日
Good
Kuldeep
Kuldeep (6 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月28日
The staff was incredible. The food, the amenities were incredible. The furniture of the restaurants were a little dirty, they need to take care of this details too.
Habibi
Habibi (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月27日
Nicole
Nicole (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月27日
The rooms and buildings are in dire need of repair. The sliding glass door was difficult to close and the glass had gaps that the hot air could get through to the room. The place is huge and you do ALOT of walking. The website doesn't tell you that their is not an elevator (unless you upgrade to Indigo and that elevator didn't work most of the time we were there. On the plus side the employees are awesome! Always smiling and friendly and willing to do what they can to make your stay enjoyable. Bottom line - In my opinion it's overpriced, food is adequate but not great. Would we come back - No.
Robert E
Robert E (7 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月27日
Dave Anthony Cabalar
Dave Anthony Cabalar (7 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月27日
Noyhing
Kartik
Kartik (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月26日
Nice all-inclusive. Food was good. Double and triple check hours and requirements for restaurants…differing answers depending on who you ask. Even app had misinformation.
Alissa Dawn
Alissa Dawn (5 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月26日
It’s not so great as pictures, it’s ok not much options for vegetarian.
Ayushi
Ayushi (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月25日
Birgit
Birgit (6 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月25日
5th time staying at the resort and again, opted for the Preferred Club option. The Preferred Club offers and "adults only" pool that is supposed to be quieter and relaxing from the main pool that allows children, a swim up bar and activities throughout the day. The adults only pool has become progressive worse over the years and allows for obnoxious rowdy groups to carry on like unsupervised children and this is really not fair to the other guests. The pool manager, etc allow this behavior and it really takes away from having a peaceful relaxing vacation.
The food is average and there are several dining locations that are open on different nights for dinner.
Based on our latest visit, 10/17- 10/24/2024, this will probably be our last time on going to this resort. It's a shame because we have gotten to know a few staff members over the years.