Review: Appalling Service and Lack of Care at St. James’s Club Antigua
My stay at St. James’s Club Antigua was distressing due to the shockingly poor treatment I received after falling ill. On day four, I suffered severe food poisoning and became dangerously dehydrated. I called reception three times and spoke to different staff members, pleading for water. Despite this being an all-inclusive resort, I was refused water each time. I even offered to pay for it but was told that the hotel only provides one 500ml bottle of water on the first day of the stay—an outrageous policy.
In desperation, I started walking up the steep hill from my room, wearing a nightdress and slippers, but the pain in my stomach was unbearable. When I couldn’t go any further, I begged a security guard for water. He ignored me, walking away and leaving me slumped over a fence, weak and in agony.
On day three of my illness, I managed to speak with a duty manager. To my disbelief, I was told I should have been drinking water from the faucet in my room. However, the faucet was rusty and corroded, and I didn’t feel it was safe to drink from, especially in my already fragile state.
The indifference and lack of compassion from the staff were nothing short of appalling. No guest should ever be treated this way, particularly when unwell. This experience turned what was meant to be a relaxing holiday into a nightmare.
I strongly urge management to reconsider their policies and address these issues to ensure