I booked this hotel mostly for the hot tub. When I arrived, I learned it was down and that the pool would be ice cold. I was told I could use the facilities at a sister property, but theirs was down too.
The bed was not comfortable. The shower and tub were old and had mildew/mold.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月6日
Needed A Break but Got Disappointed
The room was cold even when the maintenance drpt csn to adjust the heat. The water in bathroom shower went total cold while my husband was in it. The TV wS having some problems they hsd to fixed that. The room seem to have a ordor like the room had been shut up for awhile. We checked out the same day.
Min Carolyn J
Min Carolyn J (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月2日
Christina
Christina (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月2日
aleya
aleya (1 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月29日
Avoid!
Rude check in and check out. Breakfast stated til 10 but ended at 9, so we missed breakfast by 5 minutes. Hair in shower and bathroom was gross.
Requested 2 queen beds gave us a king and was ride when asked to accomodate. Also had valet parking was good at checkin when leaving valet was confused, smelled like Marijuana (think he was high) and ended up getting our own vehicle. Paid for valet parking had to get our own car.
Ronya
Ronya (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
Sarah
Sarah (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
kara
kara (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Shanda
Shanda (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月14日
Friendly staff however rooms are old and outdated
Great location downtown Norfolk. Priced cheaper than surrounding hotels at $139 per night but not worth it.
Staff including valet, restaurant and front desk were very welcoming and friendly. Hotel is outdated throughout-from lobby, to elevators, rooms and bathrooms. ALL need to be updated. Our room was clean but smelled like "baby diapers". Television was extremely small, curtains and carpet were very worn. Very noisey. Our sleep was continuously interrupted by hallway noise and we could hear loud HVAC system and doors to other rooms slam all night. I would not recommend staying here.
michell
michell (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月14日
Christen
Christen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Rosalyn
Rosalyn (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月7日
Nice room and great service
Cecily
Cecily (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月6日
Brittany
Brittany (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月1日
Hot tub wasn't working, bur everything else was gr
james
james (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月27日
The service was great and the place was really clean. However, the temperature in the room would not go down regardless if you put cool instead of heat. Being on the 8th floor, you can’t open a window (reasonably so) and it felt like it was 80 degrees the entire time and we couldn’t sleep because of it. If that wasn’t the problem, the stay would’ve been perfect.
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
Jason
Jason (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
Jennifer
Jennifer (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月24日
Heinz
Heinz (11 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月23日
Antoine
Antoine (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月20日
Need to be up-to-date very very clean
It was very horrible due to the fact, stains all over the couch in the room. Hair and debris all over the back part of the Mattress and boxspring. Would never stay there again.
Timothy
Timothy (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月20日
melissa
melissa (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
Donna
Donna (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月17日
The location of this hotel is perfect for visiting downtown Norfolk. You can walk to many restaurants and attractions. The staff was very friendly and helpful and made the weekend one we won’t forget.