unfortunately, there wasn’t enough staff to accommodate all the guests at the hotel. There were times where the waiters couldn’t bring out water. I believe there was only two chefs per restaurant, so we once waited 2 1/2 hours for our food for the Asian restaurant dinner, even though we were a party of 14, several of the dishes were similar, but regardless, most of the food seemed premade. I also saw one bartender for guests at the bar and for guests at the restaurants. I would love to see more more people get hired at the hotel.
In addition, the temperature control for the rooms were not comfortable. There was no in between a really cold or as hot and humid as it was outside. And sometimes I would’ve preferred hot and humid, but the floors would get slippery due to condensation, as was advised by the hotel. The beds also seemed at least 10 years old, the springs were ran through, and I had a hard time sleeping each night. And all the pillows also had smells to them.
I was on the seventh floor, and in the morning coffee would be available in the center room, but there wouldn’t be actually any coffee there, but there was teabags and lukewarm water.
I did really appreciate the rooftop bar for adults that we paid extra for. The service there was phenomenal and consistent. And also the other adult only bar on top of the cevicheria.
My friends did love the massages that the hotel had.
And we appreciate the available taxi service app from the hotel and easy lobby assistanc