I was given a room that was cheaper than the room I actually paid for. I paid for a room with a bed and a sofa and was told I couldn't have one because that's not what I asked for. I showed the lady that I did pay for a sofa and a bed and she continued to argue with me and then just turn around and walk away from me mid conversation. I contacted hotels.com and the gentleman contacted the hotel to try to rectify the situation and she continued to talk over him and yell at him and told him that he was wrong so nothing was done about the problem I was hoping to get at least my money back or a free night stay and was told no. I had all the proof I needed to show that I paid for this room and was not accommodated with it. The worst customer service ever at this hotel the help was extremely rude and she continued to be rude with me throughout the night and the next day. I am homeless right now and have nowhere to go so I had no choice but to stay here and every time she sees me she continues to make my stay complicated if you want proof of this issue give her a call and I guarantee you she's going to say you're wrong no matter what the problem is she's going to yell at you and talk over you and maybe hang up on you
Jennifer
Jennifer (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月19日
Wouldnt stay here again
Check in was easy and smooth, the room on the other hand was pretty bad. Walked in and the first thing we noticed was that the bathroom door had previously been kicked in, no lock or even locking mechanisms on door and door didnt even fully shut. Then go to look for a charger plug and notice this big hole in the wall with hanging wires right next to the bed. Pool area was very small and pretty dingy looking. No pool towels. For the proce we paid, i huess we expected more. Hallways looked nice thiugh.
Nicole
Nicole (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月5日
Josh
Josh (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
Keith
Keith (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月22日
Patti
Patti (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月10日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月7日
Im coming back very soon.
I loved it and room 122 with the jacuzzi is the only one i will stay in. Im cool with the owner and love the staff.
Christopher
Christopher (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月3日
Arminda
Arminda (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月3日
Keith
Keith (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年12月1日
overall good value
overall it was good. clean and friendly staff. the pool was freezing-polar plunge cold, but they allowed us to use the hotel across the street at least.
the breakfast was ok but could have been better.
pretty good value for the price.
Tara
Tara (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月26日
Rachel
Rachel (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月25日
Satellite tv was horrible! Broken pool with no plan of repair. Expired snacks being sold at desk. Hot tub was empty.
Barb
Barb (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月25日
Joelle
Joelle (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年11月24日
Pool was ice cold, I called 3 times in the weeks coming up to verify that the pool was in working order and heated. They did offer us to go to their sister hotel behind us to let us swim only for an hour. We booked this room specifically for the pool due to it being for my daughter’s 10th birthday. Also ran out of food and milk so we couldn’t even get even cereal. Also pool is a lot smaller than the pictures posted. Also side doors stayed unlocked at all hours of night so anyone could enter side doors.
Ashley
Ashley (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月24日
My first time visiting, it is less chaotic compared to other airports, grateful for that as it provided clear directions to the necessary gate I needed.
Marilyn
Marilyn (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月18日
This was the first time we had been back since the hotel became the Clarion Point. Its appearance has greatly improved since its Super 8 days. So much nicer
We will be back.
Pamela
Pamela (1 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月11日
I was putting in a room that had bedbugs. I was bitten all up over my body body. I had to throw away The clothes that I had wore to bed, There was not a manager on duty for almost 4 days so I was not able to contact them to get a refund!! The hotel looks nice itself but no !!