法拉蒂納酒店

Clean good breakfast nice people

Stayed for 2 nights. Superb location to Spagna Metro and accessible by airport to Rome Termini but prior to which a bus shuttle transfer is a must. Breakfast included in my price in an almost classy dining room. Service was so so. Had to call as it was the lower season. Counter staff are not available 24/7. Important to check and ensure your arrival time is when there is someone at the front desk or if not call. If not you can't get inside the hotel. Four flights of shallow steps so no big deal. Was disappointed as it was raining almost everyday and as we had visited Italy before we wanted to use the heat/thermostat grill to warm ourselves and dry some icky clothes. Renato who opened the door for us said it was spoilt. So the next day I checked with front desk Elisha at 9.30am and she responded that it was UNLAWFUL, ILLEGAL to use. That didn't make any sense during the colder and rainy season. Guess what! It's not unlawful its just spoilt. I just wish people would not treat customers like dunces. How did I know? Cause I checked in the later part of my stay at the hotel down the street at Grand Master Suites and the front desk Mary and I had a good laugh over it.

We were very unhappy with the service this hotel offered. After 5pm there is no employees there. We had a issue with our key and were unable to get into our room. We had to try several times to reach someone to come back to the hotel and get us a new key for our room. The whole process took over an hour. After talking to other guests we discovered that we were not the only people that had had difficulties with there keys. The room was fine but when you spend $200.00 a night on a room you expect someone at the property later than 5pm. They really need someone there from approx. 6am to 10pm to make sure there guest are properly taken care of. Would not recommend this hotel to any arriving after 5pm and if you do chose this place make sure your key works before leaving the property.

Lovely service. Hard working staff. Erwin is a great barista ☕️.

I can't say enough about the kind of service we received! I emailed them and told them it was my 43yr anniversary and I found a bottle of Prosecco in my room when we arrived! Thank you Elise!!! This was before and after a cruise and I did not have transportation to the ship/airport/back again. Elise asked me to email the exact times and dates and she secured a large taxi to pick us up from the airport, cheaper than the going rate! We also had 3 suitcases for a long cruise, and they came and carried them up the stairs to our rooms! Breakfast was wonderful, every thing you could possibly need! She even let my husband play the piano! Fur Elise! On the last day even though no one was around at 6:00am she had secured another taxi to pick us up and come and get our now 4 suitcases from the third floor room and bring the down for us. You don't get this kind of service many places! I want to return to Rome someday and I will stay here!!! Thank you Elise for a wonderful stay!!!

The street entrance doesn't really let you know that it's a hotel but once inside, we were very satisfied.

We have always loved Frattina however this time there was restoration work going on below which was noisy and the area for breakfast was being renovated so we had to eat in our room which was not comfortable. I look forward to things being back in order when we stay there again.

Very uncomfortable stay. Bathrooms old and smelly. The beds were hard as rocks and we were awakened every day by jackhammers. Miserable stay. Unfortunate. Good location only positive aspect

Location is perfect. Very clean rooms. Staff was great

At first, we were very disappointed. Nowhere is it mentioned that this is a third floor walk-up! Secondly, the internet was very weak. Thirdly, there is no drawer space in the room, a closet but no drawers at all. Also, the photos are very misleading. A sumptuous breakfast buffet photo is shown, but it does not exist. Breakfast was brought to our tiny room. The TV had not a single channel in English, not even BBC World, a staple in every OTHER hotel we've ever stayed at in Europe. Great location, and very nice, helpful staff do not add up to "8.8 Fabulous."