珊瑚公主高爾夫潛水渡假村 - 科茲美島

Our stay here was very comfortable and pleasant. Staff very helpful. Concierge very attentive.

Nice hotel. A bit far for walking, but overall nice resort.

Great hotel, great ocean front (with no beach), great service

Great staff but the wifi is not free and the pool is down. Everything like the coffee maker in the room is an additional charge. The dive service is convenient and very competent. Would probably stay here again if the pool gets fixed.

As far as Cozumel options, I was really disappointed. The facility was immaculately clean, but that’s the nicest thing I can say. We booked three rooms for nine people on Hotels.com and everyone was initially given red bracelets for a daily breakfast included. My wife and I were later singled out, and had the bracelets cut off, because they said we didn’t pay for them. I told them the rooms were all booked together and that there shouldn’t be a difference, and they refused to discuss it. They also refused to let us purchase a breakfast option. Service was sorely lacking at both the pool bar and the restaurant. The attendants were friendly, but very slow and inattentive. Multiple times during the morning our coffees went dry for 10+ minutes, and no refill ever came even after we asked for more and had it acknowledged. Front desk staff was also quite slow during check-in, check-out and any interactions between. Location is too far north of town and the good dive sites. We had cars, but the inability to walk and the long drive into town for meals was a bummer. The water temperature in the rooms was ridiculous. It would go from freezing cold to scolding hot within seconds and for absolutely no apparent reason. Health regulations in most places would prevent this, let alone common sense. Staff was aware and literally shrugged it off.