Awful experience, our vehicle broke down 100 miles away and i called as soon as possible and they would not work with me at all on either moving my reservation for a different time ( i was willing to cover any difference) or a refund. The front desk lady was the absolute rudest individual I've ever had the misfortune of dealing with.
Charlene
1 晚家庭旅程
10/10
Hotel is conveniently located by Dollywood and activities. Breakfast was had good variety throughout the stay. Bathroom shower was very small. No place for group of 4 to hang towels. Nice balcony view of river from our room. Room and beds were clean, although our room was a bit musty and the carpets could use a cleaning. Overall it met our expectations for the price.
Jonathan
4 晚家庭旅程
8/10
Hotel was clean. Staff was very nice.
Joanne
2 晚家庭旅程
10/10
Nice place to stay. Very clean.
Brianna
1 晚家庭旅程
10/10
Everybody was very nice and helpful! The breakfast was surprising with like a full breakfast. The rooms were clean and the beds were comfortable. We would stay here again.
Michael
7 晚家庭旅程
8/10
The hotel is very clean and the staff were all pleasant. The breakfast area is a little cramped. The attendants worked hard to keep it clean and stocked. The elevators need some cosmetic repairs. The hallways are dimly lit. The only complaint I have about the room was the size of the bathroom. The toilet is mounted very close to the outer wall and door which opens inward. There was plenty of hot water, but no pressure in the shower. All in all it was a very nice hotel for the price and I would stay there again.
Jamie
3 晚家庭旅程
10/10
My husband and I enjoyed our stay by the beautiful river. The hotel offered a great hot breakfast with a variety of food items. The hotel has an indoor pool and a fire pit on the veranda. There’s also a deck overlooking the flowing river where guests can eat their breakfast. The rooms on the front side of the hotel have balconies that face “the strip”, and the rooms on the back side have balconies that face the river. Request a river view and you will not regret it! The location of the property is convenient.
Marisse
2 晚行程
10/10
Wonderful friendly lady at front desk. Room very clean and breakfast was nice sitting outside by the river.
Sheila
1 晚友伴旅程
10/10
Hotel is excellent Friendly people Check-in . Maids Everyone Nice big bathroom And wonderful size comfortable room Very Clean
2nd time staying here
Wanda
7 晚行程
10/10
It was really clean
Andrea
2 晚家庭旅程
10/10
Staff was phenomenal! They accepted an early check in and late check out for my family when our car broke down when we got to town. Our car had to sit at a shop to be fixed and they were unsure how long it would take to get the part... it was a lot. But the staff was so accommodating to us. Great view of the river. Would stay again for a 2 night stay.
Michiela
2 晚家庭旅程
10/10
Excellent service and excellent room. But people allowed to smoke on balcony ruined being able to enjoy sitting outside. We always book this hotel when in town!.
Melissa
4 晚家庭旅程
10/10
Good
Kathy
2 晚行程
8/10
The river view was amazing and my 6 yr old loved it! Atmosphere was a calm and clean. We will be back for sure 🙂
Sharonda
3 晚家庭旅程
10/10
Jessica
4 晚家庭旅程
8/10
Chris
2 晚行程
6/10
Lanise
2 晚行程
2/10
Room not clean very disappointing with this stay
roy
1 晚家庭旅程
6/10
真實旅客
1 晚行程
8/10
Robert
4 晚行程
10/10
Very clean hotel, friendly staff, clean eating area, clean pool area, rooms clean and comfortable.
Amanda
1 晚家庭旅程
10/10
My stay here was great,very close to what i was there for,also love the views of the stream and the mountains. The staff was great and the place was very clean and comfortable, the breakfast was good just wish there were some fruits,but good
joseph
2 晚家庭旅程
8/10
I had a wonderful stay here. Staff was wonderful from the moment I walked in. The rooms were a very good size, and I loved the fact that it had a balcony overlooking the river. We would definitely stay again.