Hotel was clearly in the end stages of renovation. Our room seems good at first. However I began to feel allergy symptoms. That night I couldn’t sleep because I felt so sick. As I lay in bed I looked up and realized the ceiling was covered in mold. So everything looked new and pretty but they didn’t start by getting rid of the mold - paint the ceiling, using Killz primer first?!? They switched us to the only available room, which also had mold spots but but as many. That room had a huge dehumidifier so they clearly are aware of the mold issue.
I also noticed ink stains on one of the pillowcases.
The front desk and breakfast staff was very friendly.
Michelle
Michelle (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月27日
Pretty and updated but mildew smell on first floor
The hotel looks very nice. We were supposed to have a room with an ocean view but it was of the parking lot. The first floor rooms smell like mildew. We actually had to move to another room. They have updated the rooms but the mildew smell is bad and they just tried to mask it with febreze.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月23日
philippe
philippe (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月16日
UNDER CONSTRUCTION, smells like paint and DIRTY
Hotel is under construction. Smelled like paint and was dirty. This was not clearly stated on hotels.com. It was hidden under the policies tab, deceptive. They offered no refund, only partial credit to be used on the site. The hotel also denied a refund. After years of being a good paying customer, they basically told me I was stupid for not reading all the small print. In the past it was usually listed where you could see it when a hotel was under construction. Won’t be using the service again or returning to that hotel. Breakfast was horrible btw.
Giovanni
Giovanni (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月2日
Not ADA compliant
We had two rooms booked one with a roll in shower for my mom who is wheelchair bound. The shower curtain was too short for the type of rod( curved) as well as the height of the rod. Water was everywhere creating a slip and fall hazard. Once that was taken care if( yes they replaced the curtain) it was discovered that both the chair lift for the pool and hot tub were not working. Front desk said maintenance would look at it. They never came ( we were there the whole day). When called again the next day we were told the same thing. They never worked the 5 days we were there and have no idea if they have been checked yet. Also asked for light room service daily for clean towels and vacuuming due to sand but had to go to laundromat to wash towels as no service several days. Would not stay there again.
RUTHANNE
RUTHANNE (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月30日
Did not stay or even use the room or facilities. It smelled bad in room. Falsely advertised. I need a complete refund. They claim there were no managers on site and that I already paid for check in before seeing the smelly room.,so couldn't give a refund!!I paid over $300 for nothing and traveled from out of town
James
James (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月14日
Customer service was an obvious focus of staff. Great location. Property was clean and quiet. Room rates were competitive.
Don
Don (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月29日
Our carpet needed a good cleaning as well as the balcony needed swept.
For what I paid for the room I was surprised i had to pay for parking.
The pool was great. Close to beach
James
James (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月27日
Excellent!! So quaint and convenient location.
Bianca
Bianca (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月25日
真實旅客
2 晚友伴旅程
Hotels.com 真實旅客評價
8/10 很好
2024年8月24日
Friendly staff and clean facilities. Breakfast was great also. Bathroom needed updating as tub was pealing and ceiling had cracks around overhead fixture.
Barbara
Barbara (1 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月19日
The staff was so nice. Room was big and comfortable. Breakfast was good. Offer a variety of food.
Helena
Helena (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月13日
Easy access to the beach. Isolation and peaceful.
Reina
Reina (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月11日
We had a good 2 night stay. The room was clean and comfortable. Breakfast was very good.
Maria
Maria (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月8日
I love the location of this property and the convenience. Its right on the beach which I love. I appreciate the family friendliness of the location and the beach. Love how close it is to historic st. augustine. Our room was very comfortable. Perfect amount of space for us. To me and my children this is such a wonderful place to go. Thank you for giving me and my children a safe comfortable place to stay.
Kelly
Kelly (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月8日
Loved it
Carlos
Carlos (1 晚浪漫旅程)
Orbitz 真實旅客評價
10/10 完美
2024年8月7日
I love it the room are very spacious, the location, clean. I will go again for more days
malena
malena (2 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月6日
The staff was very helpful with a minor problem on the door and check in. Cookies were great coffee was delicious. The property was in good condition. I would return again. The pool was very refreshing.
Margaret
Margaret (2 晚行程)
Orbitz 真實旅客評價
8/10 很好
2024年8月4日
michaelle
michaelle (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月2日
Location by the beach and accessibility to all of the area attractions made the stay enjoyable
Danny
Danny (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月31日
Pretty views.
Logan
Logan (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年7月30日
Shower was moldy, baseboard tile was missing, rug was dirty. Also, the first person I spoke to when I called to check on my reservation, seemed bothered that I had called and had some questions. They’re supposed to have a 24-7 front desk. Granted I called at midnight, but she was supposed to be working during midnight. The rest of the staff was very nice and helpful once we got there.
Pia
Pia (5 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月29日
When we checked in the room was not cleaned but went down to the front desk and told the attendant and she moved us to another room
Other then that it was very nice