Whilst the Property itself was beautiful, the staff were consistently rude and reluctant to help with general queries, suggestions or the most basic requests from Concierge. It seemed that we (Australians/English speaking) were treated differently to local guests or French-speaking tourists, despite our best efforts to speak broken Arabic-English. Our best way to describe it was that we were treated as “second class” compared to everyone else (and we’d just come off four weeks travelling Europe, where their service has a worse reputation). It was disheartening and disappointing, inevitably dampening our stay at the Hotel.