The concierge service is horrible; the man was very rude and bad-tempered. The room was dirty, there was a cockroach in the kitchen, and the hairdryer was sticky. Even so, they refused to cancel the reservation I had for another day and Hotels.com turned into a pumpkin doing nothing...
I have pictures but I couldn't uploaded, as usual, the Hotels.com's App is working bad...
Guadalupe
Guadalupe (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月9日
Condemn this hotel
This hotel needs to be condemned. Im surprised it's still open
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2024年11月14日
Jonathan
Jonathan (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月12日
Gregory
Gregory (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月11日
Marithea
Marithea (3 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月31日
Gregory
Gregory (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月28日
Gregory
Gregory (6 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月28日
Jifo
Jifo (2 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月13日
The room wasn't ready until after 4pm and when we did get in our room 5-6 roaches crawling on walls and in the bathroom. Disgusting
Joseph
Joseph (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月10日
Luke
Luke (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月10日
All in all, the experience was pretty good! My only issue is that they said there was free breakfast, and upon waking up there was none at all. Only coffee. The first room we received was disgusting, with roaches everywhere, stained sheets, and bugs in the bed. Upon reporting such, they moved us to a much nicer room.
Taryn
Taryn (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月4日
STAY AWAY! STAY AWAY! STAY AWAY!
Cockroaches all over the place! All over the place!!!
Do not wake up at night: you'll see them around you! Near your bed, yes! Tons of them: you can easily take a picture! Baby cockroaches pop up in front of you! They are transparent, yet still disgusting!!!
Svetlana
Svetlana (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月26日
Don't expect much for the cheap price.
We were in town for a wedding and only stayed 1 night. The staff was friendly and the beds and linens were clean. No problems with plumbing or A/C. The price was cheap so I guess I shouldn't have expected too much but there were roaches in one of our rooms and a syringe was found in the kleenex box of the other. We arrived later in the evening and were surprised with a $100 deposit for each room which was more than the price for the 1 night stay and not mentioned anywhere in the booking process. It was returned in 3-5 business days but what would have happened to someone who couldn't do that? No place to go and a non refundable booking? The "free breakfast" was pre packaged honey buns/muffins and coffee that you had to ask for. There was a heavy smell of weed in the elevator and hallway but I blame other guests for that. We didn't
do any cooking or use the dishes so I can't speak to that but I wouldn't want to anyway after seeing a few roaches. The staff was informed about the roaches at checkout but I didn't find out about the syringe until we were already heading back home and didn't have a chance to call them within an acceptable time frame. I would probably recommend people stay somewhere else or call ahead to make sure you know what you are getting.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月23日
This was something out of a horror movie
Christopher
Christopher (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月16日
JANGBAE
JANGBAE (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月8日
Jorge
Jorge (15 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月27日
Very run down and most things were broken such as door handle, sink handles, lights not working. Could have a lot of potential just a lack of cleaning and maintenance. Also definite cockroach problem too. Found 15 + during our short stay.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年8月27日
In need of cleaning and updating...
Trying to temper this review because the price was low, but.... The whole hotel is in need of an update. Everything from the lobby, stairs, elevator hallways to the rooms could use a very good/deep cleaning. The carpet and furniture in my room was stained and worn. The room could use some paint to cover up obvious construction changes (removal of valences on the window), etc. While the staff was nice, the service was mediocre. My room lacked hangers and one of the lamps was missing a lightbulb. I made this request very next day and I never received these items. I apparently missed the "cleaning time" for my room one day and was unable to get it serviced. When serviced the next day, I was not given all of the towels I needed. If staying in the area again, I would spend a bit more and stay elsewhere.