The front desk at check-out is not very welcoming!bad soundproofing affects rest.
真實旅客
1 晚行程
Expedia 真實旅客評價
8/10 很好
2024年11月18日
Good stay
Very comfortable hotel. A few of the amenities were dated, and the shower curtain didn’t fit, but otherwise everything was fine.
Joanne
Joanne (3 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月12日
Worst customer service.
Griffin
Griffin (4 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月31日
Happy customer
My stay was amazing and I slept very well
Lawanna
Lawanna (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月18日
STEPHANIE
STEPHANIE (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月25日
Shail V.
Shail V. (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月14日
teresa
teresa (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月9日
Not what I paid for...
Best Western When arrived, told that ground floor flooded, then they have no elevator. Husband has heart condition so couldn't do stairs. Then they sent us next door to Sleep Inn, had to walk a little distance. No king bed as I paid for, very small room. Not comfortable at all.
Sandra
Sandra (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月5日
Good place
Gary
Gary (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月4日
L’hôtel était très propre, le jardin bien entretenu et le personnel très aimable.
Dommage que nous n’ayons pu profiter de la piscine qu’une journée sur les trois passées dans cet hôtel : elle était fermée un jour sur deux pour entretien.
Un super restaurant Barbecue à côté de l’hôtel qui a ravi nos papilles.
Jérôme
Jérôme (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月4日
Ivan
Ivan (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年8月3日
Disappointed
The front desk gal was lovely & professional. We were extremely disappointed that no where on the booking sight said the pool was out of service & the room , while it was clean, smelled moldy & stale. I won’t be a return guest.
Kathleen
Kathleen (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月1日
everything was great, thanks
Pavlo
Pavlo (6 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年7月31日
Adeline
Adeline (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月31日
Steven
Steven (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年7月28日
Surprise Pet Fee/ Roach Infestation
The sink outside the toilet room was backed up and did not adequately drain. There was GRIME on the remote, furniture and lamps. I visibly saw dirt in the corners of the room and bathroom. There was an active prescience of roaches. In addition, there were surprise charges not mentioned when I booked, one was the pet fee. I made a notation that I was bringing out 9 pound dog and wanted a dog friendly room. However, when the final charges appeared on my confirmation, there was no mention of a separate pet fee. I did not find this out until we checked in.
Diane
Diane (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月28日
The shower in our room would not work at all.
Very inconvenient. We were in Charleston for my granddaughter's surgery and couldn't even take a shower.
When we notified the staff the front desk person working on 7/25/24 at 11 am was rude and stated that we should have checked the shower when we got there. I could not believe that she said that.
I had already notified the night shift person at 6am when I discovered the shower would not work.
I asked to speak to the manager and she was just as ruse as the clerk. She made it seem as if though it was our fault that the shower didn't work and that their maintenance person did not make sure our shower worked before we for there.
I was very disappointed that the shower was mot working and even more disappointed that the staff was not apologetic at all and treated us this way!
We will not be staying at any Best Western again!
Tonya
Tonya (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月27日
The hotel was a nice place to stay. The room was clean and well maintained while we were there. The hardest part was when we got to the hotel was spotting it entrance, Not a big thing but there is not to many places to eat nearby within walking distance. I still would recommend it .
Dean
Dean (4 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年7月27日
When we arrived my husband got bit by a fleas.
Pool was closed to clean on Saturday doesn’t make sense.
Breakfast was ok until a see a person who works in the hotel complained about the guest left a plastic bottle on the counter .
Beatriz
Beatriz (2 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年7月26日
We only stayed last minute for 1 night. I searched for pet friendly & searched everywhere on the site for fees associated with pets as well as how to notify them when we booked online that we had a n 8 pound dog... never found anything except pet friendly. We checked in late and checked out early. We left the room cleaner than we found it bc we had to clean up several dead roaches & the gaps in the doors let all kinds of bugs and mosquitoes in and made it hard to keep cool. We didnt complain bc it was fairy inexpensive hotel & we survived the night. The next morning a very rude lady called me and said one of the employees saw we had a dog leaving the room & was trying to collect an extra $100 for a pet fee! The whole room was only $150 for the night and my little Shia-poo is hypoallergenic, doesn't shed, & didn't make a mess at all. She said the pet fee was $30 but since we didn't "notify" them we had a pet, it was going to be $100! I said it was pet friendly and we didn't try to hide anything. She demanded i give her a credit card to pay the extra $100 & when i said i didn't agree to that, she said she was going to charge my credit card i used to pay for the room & threatened something else i couldn't understand before she hung up on me! I haven't heard from them since & still haven't seen the extra charge on my credit card but I will dispute it if it shows up. The lady that checked us in when we got therewas nice but the unclear policies and rudeness are unacceptable
Marie
Marie (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月26日
We stayed here one night prior to going on a cruise. We felt safe, the area was convenient to dining, stores and most importantly the port. There were minor things with the room I would consider “unclean” but not enough to prevent me from staying. The only real negative was the huge gap underneath the door that was obviously allowing our “cool air” to escape making it slightly uncomfortable in the room…we solved this by placing a towel in the gap.
Stacie
Stacie (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月25日
Staff was excellent. Rooms looked like they were recently improved and were very clean, but had difficulty keeping humidity in check. Very damp. Bedding was very heavy.
Christy
Christy (3 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月24日
I was not able to stay. After a 12 hour drive arrived to be placed in a second floor room with no elevator, room hot a/c not working, bathroom filthy with fresh urine and dried urine stains on toilet with pubic hair. I checked out with out staying and found another hotel in the area.
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年7月23日
Clean room, very quiet, perfect for an overnight beach trip