Poorly staffed ! Poor quality!
Food quality was very very bad. I Had to get my own drink from the bar as I was not offered at my table. The Seak I order was dripping in oil, as if it had been deep fried.
It was so low staffed there was not any one available to complain to. I had to go to reception!
Mark
Mark (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
Wedding
Staff was lovely! Food was fantastic and overall great stay
Jamie
Jamie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月17日
Paul
Paul (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月16日
James
James (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
Old and new structures.
Mohammed
Mohammed (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月10日
We stayed here for two nights to go to a concert at world resorts arena. The staff were very friendly and attentive to our needs, nothing was too much trouble. The ambiance was great in all areas, the bar and restaurant friendly and clean. The food was lovely and well presented with something for everyone. The rooms were quiet even though there was a function going on, was wasn’t disturbed once. The bed was huge and comfy giving us two nights of restful sleep. I will stay again at the earliest opportunity.
Joy
Joy (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月4日
Rowena
Rowena (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月30日
Beautiful location beautiful grounds amazing staff - came to relax for a couple of days and extended another night
Jeremy
Jeremy (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月23日
The hotel is fantastic ..good top notch ! Staff very pleasant ..pool area is fabulous !!
christine Mary
christine Mary (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月23日
Julian
Julian (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月23日
Julian
Julian (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月22日
To be honest I stayed there before and want refund for this property. Was bad to be honest. The drive way has more pot holes than the M6 motorway this is a disgrace and should be seen to. Room was dirty. And by the pool. Decaying wall plastering is really disgrace. It's a public health matter. Such a shame to how it used to be. I did not want to kick up a fuss as other people at reception this morning and it would not have bene right to go on then but I am requesting a refund. I arrived at 8pm. But if I arrived earlier I would ha e cancelled it and gone somewhere else please sort refund asap
Matt
Matt (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月18日
Leela
Leela (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月15日
Good 😊
Good stay. The building is lovely with lots of history and beautiful grounds. The rooms need a bit of TLC and could do with a refresh though.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年9月22日
Lovely older property. The staff are not pleasant. Service at breakfast dinner poor.
In the room pillows hard. Bathroom facilities poor. No toiletries in room only on request.
Carla
Carla (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月17日
Beautiful property, staff were very helpful & welcoming. At least 3 spiders nests in the bathroom - all god’s creatures - I’m not frightened of spiders!
Room was very spacious & the bed was super comfortable.
Breakfast was a bit disappointing, Luke warm cooked breakfast on cold plates!
Hilary
Hilary (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月8日
Excellent English breakfast, great staff. Bathrooms could do with a refurb though.
Tracey
Tracey (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月29日
Leisure access wss brilliant some thing for the kids.
Reception staff rude, very belittling my husband when asked about room didnt look on pictures what we booked and paid more money, was our anniversary nothing special done so definitely will not coming back here
zaffar
zaffar (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月27日
We stayed at Nailcote Hall having visited previously however, this stay was a disappointment. We received an email the day before to say their keycard system was not working. On checking in we were told how to look after the card yet when arriving at our room it didn't work. We were let in by a member of staff who promised to get the manager to rectify it. After several hours with no one turning up I again informed reception and was given the same response and again no one turned up. The rooms themselves are nice and large however, the toilet flushing mechanism was sitting on top of the cistern lid instead of inside. The flush worked but was not the easiest to use, I'm surprised they put guests in the room with it in that condition. It was also an uncustomary cold August day so the room was not particular warm with no heating available. Radiator valves open but no hot water. Disappointingly the towel radiator in the bathroom was not working with one pipe's isolation valve closed so cold towels!!
I raised the first 2 points with the manager in the morning just as comments as I was not interested in any form of compensation. To be fair I was assured that on contacting the hotel I will receive a free night stay the next time we are in the area.
The breakfast is excellent and the staff are very helpful and friendly.
Overall Nailcote Hall is a great place to stay but we felt let down on this occasion. Don't let this review put you off as the keycard issue was unfortunate.