We have stayed here twice. Staff are wonderful, great grounds, will be back again and again.
Jodi
Jodi (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月17日
真實旅客
7 晚友伴旅程
Hotels.com 真實旅客評價
4/10 一般
2025年1月15日
Horrible, we would ask for drinks at dinner and they would not bring to us, or if they did it was after we were done eating and about to leave. They would cater more to the white people. Food was not a good and other reviews say. But I do want to make sure that Don Rene gets a good review, he was very
attentive when we needed drinks, and the Royal package is not worth it
Isabel
Isabel (7 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月13日
Arturo
Arturo (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月11日
Alfonso
Alfonso (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月11日
David
David (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月10日
This place will not help you.
I would not recommend this place, not because of bad service but because they couldn’t help me with a personal matter and lost more than $2k. I get you have rules but there should be exceptions for special circumstances. I tried multiple times through hotel.com but I dint not get any help. I love PV but will never go to this resort. Hope you enjoyed my free money.
Elsa
Elsa (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月26日
It was clean and the staff were very friendly and helpful.
Tamara
Tamara (6 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年11月26日
Very slow room service
Eun Bin
Eun Bin (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月24日
GREAT food and great service throughout! Checking in was great, as I was complimentary given an ocean view room and extra perks for being a silver member on Expedia! Francis was very polite and provided great check in service. The rooms were a bit dated but were kept clean. The only issues I had with the rooms was the showers were inconsistently hot and cold. The biggest highlights of the stay was the excellent food and service, nightly entertainment, extra perks, and a beautiful beach. I would say that the only thing they can work on is providing more in room necessities, as we had to buy stuff from the mall during our stay. Highly recommend and would come back!
Aaron
Aaron (7 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月21日
We noticed a change since our last stay in this hotel. some staff was not very friendly. Less staff speak English. Poor entertainment. Most messages are on Spanish language. Food was good, servers were great.
Lyubov V
Lyubov V (10 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月20日
Bailey Alyssa
Bailey Alyssa (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月20日
Ricardo
Ricardo (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年11月18日
Un especio realmente agradable, buena comida y bebida, servicio bueno, sin embargo, hacen falta actividades a lo largo del día. Sugerencias:
Mejor eleccion de MÚSICA.
Angel
Angel (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月18日
Todo bien
Una excelente atencion ,comida rica. Muy limpio todo. El personal una chulada
Maria fernanda
Maria fernanda (3 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月17日
The food was amazing. Lots to choose from and the buffet was always fresh and new.
Angel at the pool bar is amazing!!
Rooms are aging but cleaning staff is superior!
Only complaint is the noise of loud music always 10-6 at the pool and there is only one pool unless you pay extra for the Royale status.
The beach was great, beach chairs aging, but you can still hear the bad music from there! No place for siestas! Wifi is exceptional
Jennifer
Jennifer (7 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年11月16日
Too expensive for what it really is. It says that it is a 5 star hotel, and the price was like a 5 star hotel, but definitely it is not. Food was ok
Gabriela
Gabriela (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月15日
The restaurants and food and service was amazing. We had no options to eat by the pool and had to be covered to enter a restaurant. But We ate well and had a variety to choose from. The downside to the resort is no swim up bar or hot tub. Bars were limited after 7 pm. Very little shade. The spa was amazing. It’s an older resort and our room had a leak, but life happens and the staff was great to fix it right away. I liked their system for pool towels. Bathrooms were plenty and close by.
Carey Lynn
Carey Lynn (5 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月15日
Floor around toilet had leaking water, phone didn’t work we were told to come down to front desk if we need anything because phone was not working. Maintenance didn’t fix it either. We requested help 7 times regarding this matter. Faucet sink was broken too. They moved us 2 days later and that was because I complained about how miserable we were being treated. This was a huge embarrassment no human being should be given a room that was this bad I wouldn’t have let my dogs stay in this dump. Once we moved to the other hotel that one was good. I’m disappointed at this hotel I enjoyed coming to visit this country but hotel wand service received horrible.
Daryle L
Daryle L (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月12日
I loved the super friendly and helpful staff and the food was really outstanding. The buffet had a great selection, fresh and so tasty
Trisha
Trisha (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月12日
SAID AREF
SAID AREF (7 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年11月11日
It was too expensive for what it is. It says that it is a 5 star hotel, but it is definitely not.
Gabriela
Gabriela (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月11日
I liked the modern feel in the rooms & the cleanliness all aroundthe hotel. The only thing I would have liked is if the staff would be able to take you food & snacks to the pool & beach area. More pools & a swim up bar would be amazing!