2/10 欠佳
2025 年 11 月 6 日
Rooms were not clean. Breakfast was not provided. Was locked out of my room with inop key, manager had to use crowbar to break into my room. The property has serious maintenance issues and is struggling. Staff was nice enough, but indifferent, mainly only able to be apologetic but not able to do much.
The manager wrote me the same canned BS answer about being able to see the room before checking in. But who checks the shower first thing when you get your room? No one. So it wasn't until the next morning that I found out the shower did not work well at all. They moved me to a different room for my second night, it was the one which had the lock out problem.
The point is, as a franchisee, you should be held to some minimum standards that go with your brand. I'm not looking for Ritz Carlton level of service or rooms. Yet, I'm not looking for a flop house either. These rooms should never be offered if they have serious issues .....holes in the doors, mold on the shower curtain and tub, cracked mirror, burned night table, inoperative lights. More problems could be listed. If I were Days Inn corporate, I would put this franchise on notice to clean up its act or loose the franchise.
William
William (2 晚商務旅程)
Hotels.com 真實旅客評價
