Booking and follow-up contact was excellent. Modern, clean and welcoming. Very pleasant staff. The food we had was good with the exception of the croissant on 1 morning which weren't as flaky as expected.
Laurence
Laurence (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月29日
Dave
Dave (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月8日
Excellent
Was able to check in early which was a bonus as I'd travelled earlier than planned because of the threatened bad weather. I could not fault any staff I encountered, they were all very helpful. Lovely room with plenty of space. Very convenient for the regent theatre.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年1月7日
Neori
Neori (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月5日
Great hotel spoilt by parking and breakfast
Room and hotel great
Breakfast was terrible, completely dried up mushrooms and scrambled egg. Orange juice very acidic. Hot items not replenished properly.
Really below par experience for this chain.
Parking across the road not ideal, and drop off area unclear and nowhere near the hotel.
A bit disappointed tbh
Hugh
Hugh (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月5日
Great spot.
It was a perfect stay! Our room was spacious and very comfortable and clean. The hotel restaurant was excellent, as we had a quick lunch there in between activities. The staff at the front desk and restaurant were so kind and chatted with us about the area and our trip and gave recommendations when asked. We would definitely book here again if returning to the area. Thank you!
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月5日
Great
Great
Justine
Justine (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月26日
Reece
Reece (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月24日
George
George (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
Jason
Jason (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月20日
simon
simon (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月16日
Always happy to stay here
Great stay as always at this hotel, friendly staff, great service and comfortable rooms
Heather
Heather (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月9日
GONE DOWNHILL
BEDS NOT GOOD STAYED BEFORE,MANAGER NOT A NICE MAN,STAFF UNHELPFULL
真實旅客
4 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月1日
Quick stop in Stoke on Trent
The one thing that stands out to me is there is no obvious area to stop the car, unload baggage and check in. I found a small lot behind the building and left my car there as I walked back to the front to check in. The car park is actually across the street and once that was explained to me it wasn’t too much of a bother.
This Hilton has rooms which are clean and quiet, beds are good but no option to ventilate the room. The restaurant facilities can’t be worse: at opening time of the restaurant we ordered food and 10 minutes later you are told to order something else because they ran out of it. As we had chosen something else, the response was: “Is THAT all, you want nothing else?” In a very arrogant way. Then they even expect a tip afterwards. During Checkout, the receptionists were unable to produce an invoice. I wanted to know how much and for what I would be charged. This was the wrong question as the receptionist in jogging-trousers became very unfriendly. This is not what I’m used to experience in a Hilton Hotel!
Jan
Jan (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月20日
A new property and level of service was excellent as to be expected
Only criticism is in finding the hotel car park. This is a paid for car park, paid upon arrival. At a fee of £9 I would expect signage to the car park to have been better.However, the signage from highway approaches are terrible. This needs addressing.
Andrew
Andrew (1 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月14日
Leah
Leah (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月13日
Comfortable, clean, quiet, excellent breakfast - one of the best hotel buffet cooked offerings I've had, and I've had a lot!
Ian
Ian (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月8日
Great place to stay while visiting
Quick check in, free laundry facilities and amazing breakfast. Visiting Stratfordshire University with my daughter.