We stayed at Bakubung previously on a number of occasions. Overall we really enjoy Bakubung in terms of locality and general atmosphere. However what was really disappointing on this stay was the level of service received from staff, starting with reception on check in. They were borderline rude to say the least. There was a general power failure leaving rooms without electricity which was being attended to, the person next to me at reception, an international guest, was inquiring on an expected restoration time. The receptionist gave her a short shrift answer "I told you they are working on it". I think was highly unprofessional and it does not matter how many times the same question is asked by a guest any member of staff should remain courteous at all times. The waiting staff at the swimming pool area were utterly unhelpful and the are around swimming pool were littered with used glasses, left over food from lunch, etc. Hotel management were conspicuous in their absence. South African tourism is getting on track after Covid 19 lockdowns, I really feel that Legacy should step up staff training at Bakubung or this hotel will slip off the radar. Covid 19 is no excuse anymore. Bakubung is one of the best hotels at Pilansberg to stay in my mind, but the People of Hippo must step up in terms of service and do so very quickly as well.
