The pool was broken. It was 105°. I would like a partial refund.
Erica
Erica (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 7 日
The bed was comfortable, there was a choice of pillows. The bathroom was clean. It did lack a hairdryer (which I reported to the front desk upon checkout. The breakfast was outstanding! I complimented the cook.
Kenneth
Kenneth (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 6 月 4 日
We stayed there last night. The room smelled like old socks, the bed was too soft, the pillows were awful and the shower had no power whatsoever. My husband stayed at a Hampton last weekend in Springfield, MO that was perfect in all these ways. Since we rarely go to Carbondale, we won't choose this again.
Pati
Pati (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 30 日
The bathtub has some stains in that needed to be scrubbed off
Mark
Mark (2 晚商務旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 28 日
Bathroom could use a deep clean. Door needs adjusting. We could see daylight out of it.
Timothy
Timothy (1 晚浪漫旅程)
Orbitz 真實旅客評價
4/10 一般
2025 年 5 月 26 日
Room type reserved wasn’t available when checking in at 5:00 pm. Gave us different room type and said it would be cheaper but found after looking at receipt when getting him, rate was still the same. Breakfast was not the greatest. Several people in our group had issues with their rooms, not cleaned when they checked in, used adult diaper in room, etc.
Sharon
Sharon (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 26 日
Pool and hot tub were not working. The TV was ancient. The furniture in room was beat up. The pillows looked like toddler pillowes. The bed was old and uncomfortable. The staff that checkedbusnin were pleasant.
Michelle
Michelle (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 23 日
Staff was very welcoming and accommodating. The breakfast was a bit disappointing. We went down with 2 hours to spare and there wasn't much left. Staff were walking around, but never refilled anything. We ended up eating somewhere else. The hot full breakfast was one of the main reasons we chose this hotel. Otherwise a great place to stay!!
Serena
Serena (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 18 日
Filthy!!
Beth
Beth (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 5 月 17 日
Didn’t have our room ready until 8:30
Ryan
Ryan (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 5 月 12 日
Bad service
To start off the front desk staff that checked me in had no personality. They were very cut and dry. I booked my reservation a year in advance and had called and requested my room to have a let out couch. When I asked was the room that he assigned had a let out couch he told me he didn’t know. There is no way you work to check people in that you don’t know what each room has or should be able to find out right away. He told me if the room doesn’t have a let out couch I should call the front desk and they will find me one. Of course the room didn’t have one and when I called the front desk new staff stated they couldn’t get me a room with a let out couch. After again explaining I made this request a year ago the new staff stated they could offer a roll away bed but it would take them 2 hours. It was 4:00pm when I was told this. After 2 hours I was told that they had to wash the covers for the roll away. At 7:00pm the roll away was brought to the room and we were told they were washing the sheets for it. It was 10:30pm before the sheets were delivered and that was because I called and asked for them. I was also charged an extra $35 a day for incidentals that no one bothered to explain. The policy was only explained once I questioned it after receiving the charge on my debit card. I didn’t receive the hospitality I should have received. My stay was from Thursday, May 8th -Sunday, May 11th. Which was over $600 dollars and never felt a friendly or generous reception.
Teaon
Teaon (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 11 日
Employees were nice, poor management because the hotel overbooked and they ran out of key cards for the rooms. The air condition made strange noises when coming on and off as if a door was opening and closing. No ice on the second or third floor in the ice machine. Other than that, it was an OK stay but it wasn’t worth what I paid. I was very disappointed.
Edgar
Edgar (2 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 5 月 5 日
Dirty - Old - Cheap
The first room we were given smelled like a dog. We were moved to another room where the carpeting was tile squares - flat and uncomfortable. The bathtub was not flat and when taking a shower, it was hard to stand without almost falling over. The breakfast was weak. A lot of staff just standing around. The halls smelled like sewer. This hotel is definitely not up to the standards of a Hilton hotel. We checked out on April 29th and I have never received a receipt for my stay. I would never tell anyone to stay at that hotel.l
Charlene
Charlene (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 4 日
Friendly, helpful staff
Wendy
Wendy (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 28 日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 28 日
Timothy
Timothy (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 24 日
Sandi
Sandi (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 4 月 17 日
Disappointing. There was hair in the bathtub at check in. Staff behind front desk was not welcoming. Got the sense nobody wanted to be there.
DIANE
DIANE (3 晚商務旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 4 月 13 日
Bleu
Bleu (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2025 年 4 月 6 日
My bed did not get made once. I stayed for six nights. Managerial requests were partially obliged, e.g. towels changed but did not make bed, or in some cases, dump out the trash. Rather disappointed.