Overall, the stay was average. The black man at the front desk was very rude as if he had an attitude when I asked if any more rooms was available with a balcony. The young lady that I spoke with earlier that day, I think her name was Leslie. She was very nice and sweet, unfortunately she was not the person that greeted me. I would stay in this hotel again because it is in a great very safe location and it is close to a lot of things.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年12月8日
Refrigerator was broke was replaced same day.
Renee
Renee (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Heather
Heather (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月27日
DANIEL
DANIEL (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月26日
Diane
Diane (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月25日
Jong-Hyeok
Jong-Hyeok (5 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月20日
We really enjoyed our stay here. Not too big of a hotel, the workers were very friendly. The only think that i did not appreciate was the fact that NOBODY cleaned our room the entire 4 days ….. i even went to the front desk,they said it would be cleaned …. came back from the football game, and it was still in the same condition as before.
Mya
Mya (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
Sara
Sara (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月14日
Great stay
We've stayed here many times in the last 2 years and consistently receive friendly, professional service. At this time the hotel is being renovated so will be a much nicer property soon.
Craig
Craig (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月12日
Nice, quiet, but needs some improvement
Room was very nice but it was a bit noisy there. They are moving in new furnishings. I was disappointed in the lack of breakfast but there are a lot of paid options nearby. Bathroom sink ran at a trickle though.
Jonathan
Jonathan (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月11日
Robert
Robert (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月22日
Junyuan
Junyuan (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月15日
Mediocre
Lots of confusion from Hotels.com concerning exact location of property, as there are 3 Sonesta properties within about 5 miles and Hotels.com had me listed at all 3 at 1 point in time.
Charles
Charles (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月8日
Comfortable and friendly
Front desk were very friendly, hotel being remodeled couldn’t offer breakfast, starting with the room was clean and the hall ways were clean, it feels nice having to stay i a nice hotel when your being away from home
maria
maria (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月30日
Diane
Diane (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月30日
There was no breakfast. It was not informed. I had a family and now we had to arrange to eat outside. I specifically got the property with breakfast.
Mohammad Affan
Mohammad Affan (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月29日
This place is really good. Recommended
Hieu
Hieu (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年9月29日
Shanna
Shanna (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月28日
Came into town for a Stars game. Easy to get to. Our room wasn’t ready when we got there and I explained we were trying to get to the game and the front desk made our room happen. Very happy because we changed and freshened up and was back out the door in no time.
Kristyn
Kristyn (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月27日
We stay here almost monthly and I have always found the staff to be friendly and helpful and the room clean and accommodating.
I will be glad when they finish upgrades so you can get a cup of coffee.
Linda
Linda (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月25日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年9月23日
I am happy with the service
zenebework T
zenebework T (4 晚行程)
CheapTickets 真實旅客評價
6/10 不錯
2024年9月23日
The beds were kinda uncomfy. Back definitely hurt all weekend sadly. The lobby was super cute and very well decorated. No smell or anything like at other hotels I've been too. However, the room smelled a little like body odor or something. You can tell the grout in the bathroom wasn't ever scrubbed because on the side of the bathroom where people aren't constantly walking, the grout is brand new and white. But where people walk to get to toilet and shower, grout is stained black.
They are currently remodeling but still. That's crazy to me how noticeably different they allowed it to be.
They did not disclose that there was $100 deposit. Idk if it was Expedia fault or the hotel's but it wasn't on the listing. I don't like that. It feels dishonest.
The pool looked fine and swimmable yet it was closed. Idk how it works in Texas but I assumed they were open as long as weather is STILL 100° outside. Even if it's September, it's HOT.
There was a sign that read "Ice machines located on 3rd and 4th floors" so I went upstairs and BOTH FLOORS were taped off and under construction. The sign shouldn't be up directing guests there so I flipped it around backwards for everyone else's safety. The employees should also be tellingg guests at check in that those floors are completely closed just to be safe. The fitness room was also closed .
It wasn't the worst though. I'd stay again AFTER they remodeled and the pool is open again for sure.