Property was over booked by 7 guests when we went to check in at 6:30pmafter a 2.5 hr drive!!!! We were 7th on the list and told most likely wouldn’t be getting a room that was already paid for!!!!!
How does that even happen!!!!
Never ever, I’ll repeat, NEVER EVER BOOK AT THIS PROPERTY!!!!! Was told because cleaning staff hasn’t cleaned the rooms! Left to go to dinner. Was also told they would call with an up date in 20min. Never heard from them before Hotels.com called the property to see what was going on. 1 hr later Hotels.com was told we wouldn’t be getting a room. Let me remind… the room was fully paid for!!!!!
Thank God for Hotels.com!!! They found us a different hotel,( was a little further from the airport but at that point the wife and I didn’t care. Hotels.com also covered the difference for that property and upgraded our room.