2/10 欠佳
2025 年 3 月 31 日
Terrible experience
We had driven over 12 hours and couldn't check in at 4 pm. We had to wait 2 hours, and that's unacceptable. Once we get into the room and prepare to shower, there aren't enough towels and clothes for five people. That's the amount of guests that I had said were coming. There also wasn't any extra linens for the sofa sleeper. It took over an hour to receive linens. I sent my husband to get linens because it was talking too long. By the time we received our linens, we were asleep. At 8 pm, we were disturbed by a knock at the door with the linens. There was nothing but excuse after excuse. When you pay these prices for room, you don't expect this ttpe of service.
Angela
Angela (1 晚行程)
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