Overall the disappointing points of this property are how busy it is, the scenery is remarkable and we booked this part of our stay to be our relaxation and the quiet time and yet the hotel is loud. There apparently is 5,000 guests pretty much always fully booked across the 3 hotels which are all interconnecting so everywhere is very busy. Sometimes you could be waiting 5-10 minutes just for a lift to come. It is impossible to relax in peace, there is always loud music. The other guests also worsened our stay, children going along ringing doorbells at night and shouting in the corridors right through into the early hours.
Check in: very noisy in the reception, difficult to hear receptionists. They ask for 1 million dong per day so that you can charge things to the room. Otherwise, you obviously pay for everything up front which is ok. But they don’t allow any debit cards, just be credit.
Food: is expensive at the hotel. Just the buffet for lunch on Sunday we were told would be 550,000 VND or more each. We had the buffet breakfast included which was satisfactory, the bacon was poor quality and poorly cooked.
Lan Ha Bay Restuarant was good, we thought reasonable value for money. Our meal there came to just under 1 million dong sharing a starter and having 2 mains including steak. So potentially not a dissimilar price to the buffet!
The beds are very firm too so was not the easiest to sleep.
