I booked a pet friendly hotel- only to show up at the time of check in and be told that we could not stay, as we had an "aggressive breed" dog with us, my dog is a sweet rescue mix breed. The lady on the counter wouldn't listen or reason with us, other than saying that this was their policy (not published on any website I could find) and there wasn't anything else she could do but to cancel hour stay -WITHOUT REFUND- unless I worked it out via Hotels.com. I can also say that this is very site specific, as part of this same family trip, we had stayed in the Hyatt Place at Austin Tx with our pet without an issue.
Ana
Ana (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月7日
Great rest stop
Nice hotel, close to the lake. Used to rest while traveling.
Abraham
Abraham (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月6日
Family of 5
We stayed for two nights here at Hyatt Place in Rockwall. The staff we so nice and fun to talk with. They were very helpful when we had questions. We had no issues during our time here.
Daniel
Daniel (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
Best rooms
The staff was extremely nice. Room was clean! We will be back!
Teresa
Teresa (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月3日
Great Stay
Loved it! This is our second time staying here and will stay again when in Rockwall. Room was clean and bed was very comfortable. Breakfast was great and staff was friendly and courteous. Hotel is conveniently located; very quiet even though it's just off the interstate. Wonderful stay, highly recommend!
Carolina
Carolina (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月2日
TONY
TONY (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月30日
Ray
Ray (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月29日
Best service
It was the best they were good to us after the other hotel we were supposed to stay at gave our room away knowing we had a baby with us they open they’re service and got us into a room fast so we could get rest late at night ❤️
Danielle
Danielle (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月26日
Christmas trip
The young lady that checked us in, Arianna, was extremely nice and helpful. No problems checking in or checking out.
Carolyn
Carolyn (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月23日
Great stay
Alex
Alex (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月18日
Stay here!
Highly recommend staying here! Very comfortable, staff was great, room was very clean and the breakfast is good.
Nina
Nina (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月3日
Raymond
Raymond (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
It was wonderful but breakfast could have been better .
Danielle
Danielle (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月30日
Comfortable stay
Great hotel. Staff was friendly, the hotel was clean, and the room met expectations. I felt comfortable, which is what i want to feel when traveling.
joshua
joshua (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月28日
Bo
Bo (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月22日
Siisti ja hyvä palvelu
Siisti ja viihtyisä hotelli, hyvä sijainti autoilijalle.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
Nice place
Very pleasant and clean. Easy access
Lois
Lois (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
Maribel
Maribel (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月14日
The room was large, but the sink was stopped up and I saw a bug crawling around in the bath room. The breakfast was not good at all and of the refrigerator takes forever to get cool/cold.