I was unable to check in, once I arrived the entire place was dark, not one light. I was not able to find the front office. I called and called and got no answer. I don’t understand why a hotel would allow people in a stressful situation like having suffered a traumatic experience to book a room knowing there was no power. I have yet to speak to anyone and no one has offered me a refund for my money.
Ozie
Ozie (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月11日
These was no power and no room available. As soon as we arrived, the manager met us outside and sent us home and told to contact Expedia for a refund. She was polite and helpful, but we had driven a long way so it was disappointing to be sent home.
John
John (1 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月11日
Maria
Maria (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月11日
Alfredo
Alfredo (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月11日
No power
Devin
Devin (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月11日
Micheal
Micheal (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月10日
The property had no power after Hurricane Beryl. The only reason I booked a room was to escape from the blistering Houston heat after our home was also left with no power. I would not have booked this if I had known the place had no power. Obviously, we didn’t stay. I’m awaiting a refund.
ALISON
ALISON (1 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月10日
Christie
Christie (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月9日
Sadia
Sadia (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年7月8日
We went to check in and the office didn't have our reservations. The outside is dirty. The room had bugs and was very outdated.
Mark
Mark (1 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年6月1日
On my second night there, a transformer had blown so we lost power in our room, no A/C or lights. They refused to refund me for my room and still haven’t refunded me the $50 deposit they took for the room! We left that night as I have a 4 month old and 4 yr old so we couldn’t be without electricity or A/C in this heat! They told me it’s not their fault it’s the cities so they couldn’t refund me, even though I left around 8pm (waited 2 hours to see if the problem was going to be fixed first).
Sarah
Sarah (1 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年5月20日
Michel
Michel (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年5月18日
No hot water
No hot water to shower! They send someone and was told its normal for it to be warm but not hot there . I spent 7 nights with cold showers. Changing the room was not going to make a difference because its their building like this .
Maria
Maria (7 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年4月21日
Not encouraging, No breakfast as it was stated online, No cleaning if room or change if bed sheet after each day.
Thompson
Thompson (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年3月25日
They woke us up and say we have to pay for the room again even thou we paid through travelocity