We expect a free Wi-Fi for our stay. However, the lady reception only gave us 15 min free. When we try to explain our order should have included free Wi-Fi, she gave us another password without explaining. Then, we request for her manager. Then he came out to explain about joining the membership for enjoying free Wi-Fi. We are very disappionted for her services.
Furthermore, if Free Wi-Fi is only gain from membership, why we need to pay extra during our order via Hotel.com.
真實旅客
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 13 日
Diane
Diane (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 10 日
Chloe
Chloe (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 10 日
Overnight stay
I would recommend this hotel it’s very convenient to the ICC which is about a 8 min walk with foot bridge over the motorway. I met my sister in law in the evening and we had a meal in the restaurant only criticism would be the chips were not very appealing. I would stay again very good value for money
Barbara
Barbara (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 28 日
Staff were very pleasant. Room was really clean. Check in was easy
Sharon
Sharon (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 28 日
Nigel
Nigel (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 24 日
Gillian
Gillian (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 1 日
Trina
Trina (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 16 日
Laurence
Laurence (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 14 日
Nice reception/bar area but air conditioning in room was useless and it’s a very stuffy hotel
Steven
Steven (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 26 日
Very average experience
Not a place I would stay at again. The first room I was given had a strong smell of smoke despite being smoke free hotel. I was then given an executive room on the second floor which was far better. Cleanliness was good but the whole place apart from the breakfast and bar needs updating. Staff is nice and accommodating.
Silvia
Silvia (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 24 日
David
David (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 7 日
Timothy
Timothy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 20 日
2 days away at the holiday inn newport south Wales
Enjoyed our stay clean frendly staff good bar and food. Many thanks 😊
Michael
Michael (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 14 日
I had a very comfortable stay at the hotel. Perfect for my preparation to run in the Newport Marathon. The food choices were good and the staff were friendly.
Michael
Michael (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 4 月 13 日
Disappointing room
We stayed in a family room, two adults and one child, and there were only two towels and two cups in the room on arrival.
The sofa bed was extremely uncomfortable for my son to attempt to sleep on.
Three of the lamps in the room didn’t work.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 9 日
Christopher
Christopher (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 8 日
Convenient for motorway users
Ala
Ala (1 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 4 月 5 日
Ceri
Ceri (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 4 日
Hotel review
Peaceful. Friendly staff. Very helpful.
Hemash
Hemash (3 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 4 月 1 日
Barry
Barry (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 31 日
An older hotel that has had a modern make over. Staff very friendly and helpful, made taxi reservations, opened breakfast early when we had an early departure! Great bar with a good selection of non alcoholic options! Easily accessible from the M4.
Karl
Karl (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 3 月 9 日
Lovely stay
Lovely friendly staff and everything very clean.
tracey
tracey (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 24 日
Only issue was that I thought I had paid for breakfast!
That said, Emma was a great help.