This was by far the worst property I’ve ever stayed in. I have filed a complaint with Expedia and tried to speak with the management at Regal Palms but they were not helpful as they say the units are privately owned. The townhome we received should not be allowed to be rented. People work hard for their vacation money and it’s disheartening they can rent this with: Badly cracked tile flooring in the bathroom and the cabinet siding is actually peeling off the vanity, the carpeting throughout, is ruined and badly stained everywhere, the furniture is falling apart and actually held together in places with tape, the pillows on the sofas have holes, the beds have very noisy and stained mattresses with nothing even covering the damaged and stained box springs- the fabric on the springs is actually all ripped and falling down on the ground. The air conditioning says it can’t be set below 75 degrees or the unit will freeze and you will be charged $200, the townhomes are 2 story so the upstairs was warm! the 2 fire extinguishers were expired, grease was actively dripping down onto the stove from the dirty microwave above, there was a filthy coffee pot so we couldn’t use it, and the tea kettle was broken, only 2 burners work on the stove top. I can’t even list everything wrong in this unit. The pool area was the good part about this “resort”. Nice looking pool and lazy river. Charge is $22 per day- we weren’t able to use it but charges will be added to your total. Do not stay.
