We have been guests here previously and attended functions.
We booked for one night in a privilege room
The privilege was 2 waters , 2 J2Os and a Nespresso machine with 4 pods - nice touch but expected something more
Since our last visit there has been introduced a £10 fee to use the pool / spa areas.
We had booked the spa and 2 treatments each for the following day so didn't want to pay more for an hours swim in the evening.
Spa and pool were busy and had noisy children playing - we have children and understand the importance of swimming with them but it kind of killed the “relaxing/spa” vibe we had hoped for
£6 per pint in the very empty bar area and breakfast at £16.50 made us avoid that too.
A nice evening away but costs soon mounting , I think the new National Insurance rules coming in are putting a pinch on places like this meaning they have to introduce these costs to survive.
We will attend again , maybe mid week when its quieter but it will have to be an occasion now due to the prices of things
Thanks to the staff who were all polite and friendly and to the masseuse in the spa - excellent Scalp massage 👌
John
John (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月27日
Martin
Martin (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月26日
Disappointing stay
Hotel needs a bit of TLC .i was in a premium room but didn't feel like it! Shower wouldn't change temperature and was luke warm at best and tray filled with water as plug was blocked .couldn’t shower in the morning. No bottle of water in the room so had to go and buy from the bar .
Had dinner in the restaurant and steak was tough as old boots ! I did tell the waitress but no discount offered.
David
David (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月25日
The staff are nice, there are plenty of them but either they are poorly trained or their systems like the hotel are poorly maintained and antiquated
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025年2月22日
Comfortable
Comfortable environment great service staff friendly and experienced food was very good to hot in restaurant a bit uncomfortable breakfast was great too
Leslie
Leslie (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月21日
Jack
Jack (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月20日
Had to change rooms - bathroom sink not draining. No help and no apologies.
Menu very much like a pub!
Jayne
Jayne (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月18日
Shaun
Shaun (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月16日
10/10 especially the staff
Staff were beyond brilliant, calling as a courtesy once I had arrived in my room, spa was lovely especially the thermal area, rooms was spacious and warm, food was good, courtyard was cute at night when t was lit up. Would really recommend and would definitely go again
Julie
Julie (2 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月13日
Take an extra layer!
Whilst very clean, the room was incredibly cold. The only source of heating was a small plug in portable radiator, which I had to turn off to go to sleep as I worried about fire risk. Also, the tv wouldn’t turn on.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2025年2月4日
Shoaib
Shoaib (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月30日
Surprisingly thin walls given the age of the building, had quite a bit of noise coming through from the hallway and neighbouring rooms (including above). Two different height pillows provided, but unfortunately I found them both very hard and uncomfortable. It did look clean, but there was some rubbish left behind the desk, very easy to see, which of course makes you question the cleaning standards overall.
I did like the nice big towels and the food in the restaurant was quite nice.
The absolute best thing about this hotel is Aziz at breakfast, he is a superstar and speaking to him is just a wonderful way to start your day.
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月27日
Courtney
Courtney (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月26日
Great stay
James
James (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月15日
Daniel
Daniel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月12日
Great stay.
Friendly staff, good facilities and a lovely breakfast.
Richard
Richard (2 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月12日
Couldn’t get in my room after check in, bugs found in bed all through the night kept me up