奧斯丁植物園凱悅酒店

安静 但是跟上次双床房比空间略小 电视的位置不太适应 总体来说还算满意 距离会议场所近 在美国基本都是开车 附近有家酒吧还不错

DO NOT STAY HERE. We reserved a room about two weeks before. When we showed up around 10pm to check in the guy at the front desk said “we’re completely sold out” and I replied with, “oh we have a reservation” and he said “I don’t care about your reservation, we’re completely sold out. I don’t have a room for you” of course the conversation went on a bit more and at the end of it he just sent me away at 10pm without a place to stay. Terrible terrible customer service. NEVER staying there again.

Check in host was great, very friendly. Issues I had were with the rooms themselves. First room I had, the TV, phone, and a few lights didn’t work. I had to call down and get myself moved to a new room. New room door frames had a rotted look or chewed look from animals or water damage. There was hair dried stuck to the bathroom wall. The small kitchen was clean and good enough for a longer hotel stay. Plenty of parking and the area seemed decent plus close to the freeways.

Very convenient, easy parking, great staff. The TV in the bedroom did not work, but we did not use it or intend to use it. Clean, comfortable, and the suite was spacious. Beds were very comfortable. Breakfast and coffee were great. We initially were put into the wrong type of room, but the staff corrected it politely and quickly. Thanks Much Hyatt House.

Old property but centrally located. The AC in the room made a loud noise when it came on. Kitchenette had all of the amenities but it smelled of cigarette smoke. OK breakfast.

Was not told my room was in another building so I wandered halls looking for my room. They messed up my length of stay and charged me the wrong amount. They charged me a 2nd time then had to do a credit back.

I was very disappointed the fact that I got there early and it didn’t appear busy. The front desk clerk wasn’t personable and was told that I couldn’t check in til 3 pm. I got there few minutes before 3pm and still couldn’t check in. The same clerk told me that he can’t check me in because he’s waiting for shift change so I waited extra 10 minute to be seen and helped. I wasn’t happy at that point with my bags sitting there waiting and have a meeting to attend soon. I’ve never experienced this at any hotel before and wasn’t expecting the lack of service. Based on this I will not be returning to your property.

One factor that we love the most during our stay, it was in a perfect location. It felt like we were no more then 10 minutes away from all the activities we ended up doing.

I really liked it here. I like the set up and I had almost everything I needed. I loved, loved, loved the bed. Super soft linens and plush mattress and pillows. My only difficulty was that I am teaching online, and the internet was not sufficient for all that I needed to do. Unfortunately, they didn’t have any options to improve that. So I had to switch to another hotel this week. If not for the importance of the internet to my teaching, I would have stayed there again this week. I would definitely stay there again, if I was just on vacation and didn’t need a strong internet option.

They did great really enjoyed my stay