奧斯汀希爾頓酒店 - 奥斯汀

Amazing Staff!

We had an issue with the valet losing our vehicle and then getting an extra charge to the room for a different car. The hotel removed both charges but I was disappointed that it was an issue.

Overall it was very nice. Could walk to the many restaurants, bars and shopping.

Staff was always helpful. Loved the 24-hour housekeeping services. Clean, safe place in the downtown area. Easy walking distance to clubs, dancing, and great restaurants.

We booked the Hilton Austin as it was conveniently located to the 6th St./Entertainment District. The young man who checked us in was very sweet, took care of us promptly and offered helpful advice re food/points of interest. We went to the room to discover two double beds when we had booked a king bed room. Our fellow was busy when we returned to the front desk so another young man "helped" us. He told us no king rooms were available except for accessible rooms. The hotel was clearly far from full so he then amended his statement to say no non-accessible king rooms were available "at the rate you paid". We didn't argue as we didn’t know better at the time. The room itself was nicely appointed but the cleanliness of the bathroom left a bit to be desired: hair in the shower drain; the floor inadequately sloped so that water ran all across the floor; discolored tile grout. Supplies were also not replenished: there’s no excuse for why accessible rooms shouldn’t be maintained at the same standard as non-accessible rooms. Both Hotels.com and Hilton's own website showed "regular" king rooms still available for each night we were there, and for the same rate we paid. We were basically lied to. Non-accessible kings were available - why weren't we assigned one at the start? If properties now feel fine not wanting to honor Hotels.com bookings, both this site - and the hotels - need to make that plain. We won't be staying at this Hilton on any future trips to Austin.