Planned a hotel spa experience for my Daughters 18th birthday. We stay at spa hotels regularly and were rather underwhelmed by the quality. The spa itself was rundown. There were no dressing gowns or slippers available. They were only available to persons who booked specific packages. The sauna and steam rooms didn’t have any drinking water facilities which is unusual for this type of spa as hydration is essential. The room itself was ok however equipped with absolute bare minimum
Aled
Aled (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月24日
Lively
Great stay. Reception super friendly and helpful.
Lorraine
Lorraine (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月21日
Lovely hotel. Will be staying again
Lovely room. Spacious. Well equipped with hair fryer, toiletries, iron etc. Lovely and warm. Pool and spa amazing.
Paula
Paula (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月21日
Ok for a short stay
The room was ok. Could have done with a new coat of paint. The area near the window looked like there had been a leak. The hot tap in the bathroom sink spat at me for a few minutes when using it. The hairdryer didn’t work. The sauna was not in use at the time of our stay which we were not informed about when booking the day before.
Nina
Nina (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月20日
Amazing
The check in was a bit long due to a customer but otherwise it was amazing.
The spa area is a must try and included in the package.
matthew
matthew (1 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月19日
Overall experience
Service was very satisfactory from all staff members I interacted with.
The room even though previously rated 8.0 left a lot to be desired. The shower temperature control did not work hence it gave only boiling hour water. Cleanliness was as expected but room fitting and furniture seemed dated. There was no information on display or on a leaflets concerning how to access the amenities causing us to need to visit reception multiple times to ask questions about access to pool, gym, location, restaurant e.t.c. All in all, it was an average experience.
Adewole
Adewole (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月14日
Chloe
Chloe (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月12日
Shaun
Shaun (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月3日
Pleasant hotel with lovely breakfast
Friendly staff especially at breakfast. Food lovely although could have been warmer. Room was tired and lots of mould in bathroom
Tracey
Tracey (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月2日
Excellent place to stay
Really nice place to stay, very comfortable, food excellent, friendly staff.
Stephen
Stephen (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月2日
New Year
A trip for the New Year festivities, went very well and no complaints
Andrew
Andrew (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
Tony
Tony (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
Stay after Christmas
Stayed here as close to our son and his family
Avril
Avril (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
Family break
We had a lovely time there. Booked 2 rooms we had an evening meal in the restaurant the first night we were there the staff were very friendly and helpful with everything we ordered, the gym and the swimming pool /sauna/steam room we're great to.
sue
sue (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月30日
Nice place situated not to far from city centre
John
John (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月26日
Chester
Staying in Chester for family Christmas. Easy checkin and checkout
Rachael
Rachael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月23日
A quiet and clean room
真實旅客
2 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年12月14日
Peter
Peter (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月13日
John
John (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月7日
Not good value for money for
It was a bad weekend weather wise and the hotel lobby and bar was cold. Rooms were ok with a comfy bed . Dining room food was poor. Hard flatbread and oven chips.
elizabeth
elizabeth (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月7日
Liam
Liam (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月4日
Lenroy
Lenroy (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月2日
Nice hotel, useful location
Nice hotel in a good location for driving to Chester or Chesire Oaks. Hotel staff are friendly. Hotel could do with upgrading, a little dated. Didnt get a chance tocuse any of the facilities, but breakfast was good with a wide variety of choice.