Hotel is nice on the entrance, however the facilities need a huge renovation. The room was dark and with a bed in a weird layout.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年1月28日
David
David (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月27日
Disappointing service.
Beautiful hotel and facilities. However, was kept waiting 10 & 15 minutes respectfully on both occasions I visited reception. There wasn't a queue, it just wasn't manned at peak evening times which I thought strange. 2 male members of staff entered our room unannounced whilst my partner (a female) was getting dressed, prior to the 11am cutoff. Outrageous.
Christopher
Christopher (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月24日
This is a nice hotel, although quite dated. The heating in the room took sometime to warm it up & the hot water wasn't very hot. Also I asked for a quiet room but was given a room next to the roadside which was quite noisy.
The gym facility is good; but I cannot comment on the spa as I didn't use it.
My meal in the restaurant was very good & the bar is quite nice & cosy.
David
David (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月19日
Rooms small and dated - Bathroom needs painting and shower leaked. Everything else is fine
Stephen
Stephen (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月19日
Overnight stay ….very happy guests
Loved the facilities and the restaurant menu very pleasing with very attentive staff although we were disappointed with the poor communication regarding arranging a late check out this issue was resolved as the Manager Mathew did leave us feeling happy as we departed as he took the trouble to explain the situation
Based on our experience we will certainly stay again
Highly recommend this hotel
Giacomo
Giacomo (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月17日
Wonderful stay in Ascot
Beautiful hotel with character, clean, super service and extremely helpful people
Nazan
Nazan (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月3日
Jessica
Jessica (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月1日
Worst hotel I’ve ever stayed in
It was simply awful. The hotel is completely run down, stinks of staleness everywhere. It is desperately in need of a lick of paint at the very least. Our walls were peeling, the furniture in the room was dusty and crusty. We dared not sit on the armchairs which had the fabric clinging on for dear life. Was so upset - had New Years Eve ruined by booking here. Having been for a spa day at this hotel two years ago - I was so looking forward to staying for the first time and had the worst experience. At breakfast we had to queue up for 40 mins, had to ask for drinks and waited another 30 mins for food to be replenished. I feel for the staff who were all nice but exhausted and embarrassed by the shabby hotel. The owners need to sharpen up. Simply awful, desperately wanting a refund for a miserable stay.
Ashna
Ashna (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
Abbie
Abbie (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月30日
My stay
Staff was excellent, food was good too however the room was a bit dark and being put into a disabled room…….wellness section was okay however they should provide more individual changing rooms as this triggered my anxiety quite badly, having to change in front of everyone into my swimming suit and back again while people was staring at me was pretty uncomfortable.
Tunde
Tunde (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月23日
Hannah
Hannah (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月11日
Lis
Lis (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月8日
Average. Expected more.
Nice building and spacious room. Bathroom tired and basic. Fire alarm went off late one evening and in the morning. Breakfast was nice but the staff were clearly not a well oiled machine. Asked for tea and coffee three times and they kept forgetting. Parking was also not easy. We did not use the spa facilities.
Timothy
Timothy (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月7日
Richard
Richard (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月30日
Dirty room
Leisure facilities good room was very dated and not clean
steve
steve (1 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月25日
Charlie
Charlie (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月17日
JJK
Nice countryside hotel with good service and atmosphere.
Tom
Tom (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月15日
The gym and pool are very good. Plus the property ground are nice. The room was fully functional but is a little dated.
Matt
Matt (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年11月9日
We have stayed at this hotel before but this time we were given the wheelchair assessable room and it was definitely below the usual stand of their rooms.
Sarah
Sarah (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月9日
Lovely stay, some guests with kids aren’t the most considerate.