新奧爾良市中心/會議中心萬怡酒店 - 新奥爾良

The staff was outstanding. Our room was clean and comfortable. However, very noisy on the floor we were on.

There was construction going on and no way to use the pool or gym. I chose this hotel because it had a pool and gym. I'm frustrated that this was not communicated to me upon booking. I would have gotten another reservation had I known. When I asked the desk they didn't really have an answer on how we could access the pool during our stay. This was really frustrating.

Waited over two hours to get room. Wasn’t contacted when room was ready. Check in at 4:00 didn’t get a room until after 6:00. Wasn’t alerted in advance that hotel was under construction in lobby and restaurant area.

This is easily the worst stay I’ve ever had. The hallways smell like urine. The elevators smell. The showers hardly work. The bathrooms are something out of a Motel 6. The entire hotel is under construction which is not mentioned on the website. There is no coffee or food in the morning. The front desk people are the only pleasant aspect of this dump.

Rate showed in hotels.com different from what courtyard actually charged me. They should not charge for valet parking overall general parking as well.