新奧爾良市中心/會議中心萬怡酒店 - 新奥爾良

When booking, I was told it was 1 1/2 blocks from Bourbon St. Because of my disability, I chose this hotel. Fact: it was 10 blocks from Bourbon St. We weren’t told that hotel was under remodel construction. Fact: morning after arriving, a letter was under the door saying we could not go into the pool area or court yard. Construction workers were up and down the hallway, we could not rest. We were told that parking was included. Fact: additional $35 per night. The Hotel took another $150 out of my account and now another $50. WHY?

good

I made a reservation on November 27th 2018 for a 2 night stay at the Courtyard by Marriott New Orleans Downtown/Convention Center beginning on 2/5/19. I made the reservation more than 2 months in advance specifically to guarantee a location close to the convention center. I arrived at 2:00 pm on the confirmed date and was told the hotel was over booked and I was being moved. I was provided no other options, I was not reimbursed for may cab fare to the new hotel, I was offered no compensation for the extreme inconvenience, and I was lied to about the distance from the new hotel to the convention center (which was several miles). Topping it off when I arrived at the new hotel they had not gotten a call from the Courtyard with my name and reservation information and the Courtyard only made arrangements for a 1 night stay. Several calls to the hotel manager only resulted in more frustration as I was told “it didn’t happen on my shift”. I have been a Marriot Rewards member for years. This is the worst treatment I ever received from a Marriot

Great place to stay!! This was our 2nd time here and always get great service!! The girl at the front desk that was working on Friday Jan. 18th at noon ( her name began with a T) was so sweet!! Great employee!!

The hotel room was nice...the bed was comfortable. However, a little loud in rooms and lobby (but it is New Orleans afterall!). Called for toilet plunger when our toilet clogged and they never came (waited in room 1.5 hours then went to eat; total of 4 hours after calling no one showed!). Called down again and no one answered. Had to wait in line for 15 minutes in lobby to speak to someone (got fixed right away then). Also, the checkin "station" is terrible! 2 computers for checkin...NOT ENOUGH! But the area was good and room was good.