Very bad experience about their quality of service. We book a half board booking for 8 rooms which should include Dinner & Breakfast. But when we arrive, the reception told us that they didnʻt know our booking would come with dinner. After 30 mins of negotiation, the staff confirm with hotels.com (Expedia) on the situation and said we can have dinner for free.
However, when we check out on next day, another staff asked us to pay for the dinner. It take us another 30 mins to negotiate with the staff before we can barely meet our flight schedule.
This is a terrible experience for me and I am not going to stay in this Hotel anymore.
MI CHI
Hotels.com 真實旅客評價
8/10 很好
2013年1月30日
满意
感觉不错,满意,早餐很好。
真實旅客
Hotels.com 真實旅客評價
10/10 完美
2025年2月24日
First Class
I was very pleased with the level of customer services and how clean the building and rooms were on arrival. This is my second time ayy this location and it always is always first class.
John
John (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月24日
Eccellente business hotel
Posizione strategica con navetta gratuita ogni 15 min per Mandela sq (a 800 mt). Personale gentilissimo, camere molto spaziose e ben attrezzate con letto gigante comodissimo ed ottima biancheria. Colazione eccellente . Rapporto qualità prezzo eccezionale
andrea
andrea (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月20日
The hotel staff is amazing so friendly and helpful. It made the stay so much more enjoyable.
John Paul
John Paul (3 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月6日
Muhittin
Muhittin (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月2日
Fantastiskt!
Fantastiskt! Önskar att poolområdet hade varit rökfri zoon!
Anneli
Anneli (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月7日
Moiz Iftikhar
Moiz Iftikhar (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年12月7日
Bontle
Bontle (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年12月5日
Willem
Willem (6 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月29日
Sindiso
Sindiso (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月16日
Outstanding staff
Very happy with choice of hotel for first stay in johannnesburg. Food excellent. Pool was closed for one afternoon during our stay but staff arranged and took us to a neighbouring hotel to use their’s. Reinforced how good the pool area was in our hotel. Punctual shuttle to Sandton city. Hotel also on free shuttle stop for hop on/off bus
Richard
Richard (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月15日
Rabih
Rabih (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月10日
The staff was most friendly and helpful
Indeed, great staff
Mieczyslaw
Mieczyslaw (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月28日
Pieter
Pieter (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月20日
Brian
Brian (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月19日
Pleasant stay
Amazing experience, staff at the desk were pleasant and helpful!
Brian
Brian (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月15日
William
William (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月11日
It’ok
Maria
Maria (1 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月6日
Charlotte
Charlotte (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月5日
Alvaro
Alvaro (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月4日
Alvaro
Alvaro (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月1日
Romantic
Dennis
Dennis (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月27日
Na minha chegada a recepção não localizava minha reserva, depois de mais de uma hora esperando, cansada da viagem e com meu marido passando mal, informaram que haviam localizado e pediram p esperar por que não tinha quarto disponível. No dia seguinte deixaram uma carta mal educada debaixo de minha porta mandando comparecer à recepção para pegar pela hospedagem. Mais uma vez uma série de transtornos.