I do NOT recommend the Hyatt. So many problems starting with a TWO hour wait for the complimentary shuttle bus from the airport but we were assured all three times we called that the shuttle was “on the way”.
This property is in very bad shape with cracks and tears in the common area furniture, and broken pool loungers. Our room was ready and appeared clean, BUT the mattress was old and sagging, our towels were threadbare and some had holes in them, the shower head was cracked and the bathtub faucet was not attached securely to the wall. We had only scalding water in the shower and little to no pressure. Our shower curtain smelled of mildew and there was an overriding smell of mildew throughout the room.
The sink drain plug was unusual to say the least and in order to close or open the drain plug you had to reach under the sink and pull on a metal rod. No place to put a bar of soap as there were no soap dishes and the soap slid all over the wet counter. The toilet seat had a large crack in it. Wow.
The bar fridge was not anchored to anything so when you open the door, the bar fridge would fall forward. I moved the decorative carpet that was tucked under the couch only to find candy wrappers and a few broken pens with the large dust bunnies as they definitely did not vacuum that carpet. And the walls are definitely thin as we heard our neighbour’s alarm, tv and music.
The positives; excellent pleasant, helpful staff and great breakfasts. Still, don’t book this hotel!