It took 45 minutes to wait for the shuttle bus.
There is no free water battle in the room.
Wenyu
Wenyu (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025年3月21日
A Loyal Hyatt customer NO MORE!
We have stayed at this hotel for the last 10 years 2-3 times a year with multiple family members staying here also. This will be the last time we stay here. They put us in a room with only one bed because they stated we reserve the right to change the type of room you reserved even though we paid for and reserved a room with two double beds and a sofa. Once we arrived, there was no parking, so we had to park across the road on a curb, parking was already paid for so no refund there. Parking is now paid for and not included in your reservation and is mostly filled with airport customers. The shower was luke warm at best. We had to pay for a second room because they had no more double double rooms when we arrived and we needed the second bed even though we already paid for it.
Kurtis or Melissa
Kurtis or Melissa (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年3月20日
Jennifer
Jennifer (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月20日
Dorothy
Dorothy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月19日
Positive experience
We had to checkin close to midnight and they were quick getting us to our room. We had 6 people and had to use the hideabed and they already had blankets in the room for us which was nice. Breakfast was better than others and worked well for our family. Close location to the airport a d mall of america
Samantha
Samantha (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年3月19日
Nothing was what was booked
They didn’t have the room we booked so 5 of us had to make a king suite work when we booked a double suite which we booked months out. Also they did not have a park and ride service for the airport there which was one of the main reasons we booked there. The parking there was bad we pretty much were parked on the street even with having to pay for the parking. We had an early morning flight and were partially blocked in. We won’t stay here again for the night before departure.
Jody
Jody (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月18日
Monica
Monica (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年3月18日
Hotel, in need of a remodel
This hotel definitely needs an update. The carpet was threadbare. Breakfast was overcrowded and the breakfast room wasn’t particularly clean in the room, the wallpaper was peeling. I stayed because the price was low. However, I wouldn’t stay again.
However, the location is good and the price can’t be beat
Donald
Donald (2 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年3月17日
Mike
Mike (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月16日
Laurie
Laurie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月15日
SOPHAN
SOPHAN (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年3月12日
Front desk staff gave conflicting information
Not please with the front desk staff. About a week before arrival I called the front desk to see if I could have an exception and book shuttle before we arrived. We were going to arrive at 11:30 PM and depart at 6 AM. Staff said sure but I should make reservation and call back after. I did so and called back and staff changed story and said I had to call back on day of arrival. I said okay and called back at 1 PM of day of arrival and they changed story again and call back after 3 PM. I called back at 4 PM and new staff person said absolutly not and was unyielding. This staff member incinerated that I was lying and that no other staff would say that. I'm sure I'm not the first person to ask this request. Either honor the word of your other coworkers or train everyone to be on the same page. I know mistrust the Hyatt staff
James
James (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月10日
Muy buen servicio.. muy amables cuartos limpios todo muy bien super recomendado..
maria
maria (2 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年3月10日
Not so good
It was not that great. The bathroom has no handwash sink instead handwashing is done in the room and it is very inconvenient and annoying to wash hands next to the bed. Breakfast was terrible and pretty much there is nothing to eat.
Maru
Maru (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年3月6日
Marty
Marty (12 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月5日
Ryan
Ryan (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月28日
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025年2月26日
The front desk was very friendly and helpful…
Leo
Leo (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月25日
Amazing
Didn’t experience any problems at all.
Breakfast was always replenish and delicious, room was comfortable and clean, shuttle was on time and driver is friendly also resourceful.
There was a basketball tournament which we didn’t go for and the staff’s were still attentive to our stay making my family comfortable.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年2月24日
amy
amy (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月24日
emily
emily (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月18日
Was clean in rooms but public areas carpets and floors worn, could be cleaner.