The hotel cancelled my booking the night before I was supposed to come and stay and then still charged me the full price even though I was to pay on arrival + I didn’t actually go to the hotel
Jo
Jo (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2021年9月20日
Don’t use OYO ever
Booked her weeks in advance. 24 hours before I was due to arrive I was moved to an OYO miles away in Warrington.
Shambolic organiasation. New place was a dump. No reason given, no attempt to apologise. Absolutely joke
Steven
Steven (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2021年9月19日
clean and comfortable
I found many positives in staying at OYO Lakeside Hotel. Clean. Comfortable. Good bathroom.
the only criticism I have is the noise from other rooms. Sadly I could hear people opening and closing their doors and the sound of people walking about overhead. This really spoiled an otherwise excellent stay.
susan
susan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2021年9月13日
Very friendly and helpful staff
Adelle
Adelle (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2021年9月12日
William
William (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2021年9月4日
God bless the receptionist, the hotel needs her.
Very friendly and efficient receptionist.
No TV aerial cable in room. Promptly replaced by reception.
Smell from sewers in bathroom.
Loose toilet seat and tap on wash basin.
Toilet paper so cheap your finger go through. No soap provided.
Used towel in bathroom and only 1 clean one provided. Dirty cup mark on bedside table in covid period! Bathroom waste bin not empty.
No waste bin in room.
Insufficiently thick pillows and only 1 each.
Having frequently stayed in similar price and cheaper hotels throughout Europe I can say this is the worst.
Peter
Peter (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2021年8月30日
Reception staff
Stay was great we went to see Sir Tom Jones in Haydock and Chris the lovely lady on reception was extremely helpful as I hadn’t printed my tickets out and she very kindly did them for me she also helped a few other guests with taxis etc lovely lady
Wendy
Wendy (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2021年8月30日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2021年8月30日
Tom Jones
The staff were friendly and I even won a bottle of wine on a scratch card as they were celebrating 2years open . Would defiantly go back 😀
Sandra
Sandra (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2021年8月22日
Good hotel
Premier Inn rebranded just the same pnly cheaper
Andrew
Andrew (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2021年8月16日
Room was smelly
Room smelt of stale cigarette smoke and had tainted the carpet, curtains and soft furnishings. I reported this on first evening was given an air freshener but problem was not solved so went out and got some fabreeze which helped a little. But should have been up to me to sort.
Bed was comfortable and clean however and staff were friendly.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
4/10 一般
2021年8月9日
james
james (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2021年8月9日
Shocking!!
Whilst travelling to the hotel which was a seven hour drive, I received a phone call to inform myself and my friends the rooms where no longer available over the weekend. The gentleman who spoke to me was rude and gave no reason to this. Our journey up was then ruined by trying to book an alternative hotel which cost a total of £750 for two rooms. I am absolutely disgusted in the service and will not be looking to stay in this chain again. DO NOT BOOK IT!!
Claire
Claire (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2021年8月8日
Lovely little hotel
On site parking. Room clean and a good size. Went as a family of 4 (2 adults 2 children) good facilities beds so comfortable. Quiet. Polite staff.
Would recommend
Laura
Laura (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2021年8月7日
Oyo Hotel
It's the worse experience I've ever had got there with family only to find my reservation had been cancelled by the hotel disgusting
Neil
Neil (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2021年8月6日
It was nice
真實旅客
1 晚家庭旅程
Expedia 真實旅客評價
10/10 完美
2021年8月3日
Gary
Gary (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2021年8月2日
Stale Smell
The hotel is tired and needs a refurb. There are stains on carpets and chairs in the rooms and the rooms and corridors smell of stale cigarettes. The rooms were clean, but just dated and tired. The bed was large and comfy and the sheets were clean. No soap in the dispensers in the bathroom either...luckily we'd brought our own! The staff, however, were lovely, and very friendly. But we wouldn't stay here again due to the bad stale cigarette smell.
Carole
Carole (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2021年8月2日
They gave my room away leaving me stranded with two children. Blaming me for cancelling the booking. Not helpful at all no hotels in area free, so had no option to drive a further 4 hours late at night to get home. Not impressed at all.
Joyce
Joyce (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2021年7月31日
No toilet roll in the bathroom. Total cleanliness of the place 0. Cobwebs on the windows in the stairs. No handle on the our door. No lock in the bathroom. Stains on the curtains and the mirror. Could do with total clean and paint
But staff were great 10/10
Kulwnat Pal
Kulwnat Pal (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2021年7月26日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2021年7月26日
STEPHEN
STEPHEN (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2021年7月23日
Stay away
Parts of hotel appeared to be housing emergency accom for local people. Lots of shouting inside and outside. Constant smell of young people smoking substances coming up through windows. Corridors smelt dirty.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
4/10 一般
2021年7月3日
Since the hotel as switched to OYO the property has deteriated and is in need of a full docoration, and refurb. Staff are courtious and helpful. There appears to be long term residents in some rooms.