I was traveling with my elderly parents . My mom is a dialysis patient and I wanted to stay the night so she could shower , get a good night sleep and complete her treatment . I rented two room ~ 401 and 402 I think. Both rooms had NO hot water. I was told my the assistant manager there has been issues with both rooms . I told them they should’ve never let someone stay in the rooms knowing there was an issue. He tried to issue a refund but couldn’t because I scheduled through hotels.com . I’ve been trying to reach someone to initiate a refund for both rooms . There’s no customer service number that gives me an agent . The virtual assistant keeps bouncing back with the same message. The assistant general manager said I need to request the issue with hotels .com and they will approve the credit.
Angie
Angie (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月29日
Rosemary
Rosemary (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月28日
Katelyn
Katelyn (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
Customer Service at its best
The check in lady was fantastic. She asked appropriate questions about our needs and gave recommendations on restaurants and things to do and see. You could tell she was proud of Chattanooga and the hotel and knew which events were going on in the area.
Cynthia
Cynthia (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月3日
Winter
Winter (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月28日
Alexander
Alexander (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月10日
JO
JO (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月2日
Very good stay.
Very good experience, absolutely clean and professionally maintained.
Front office lady Ms. Kim was excellent and guided us on certain places to visit.
Breakfast was good too but the supply was a bit slow. The lady there is very patient though.
Abinash
Abinash (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月1日
Corey
Corey (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月16日
Great stay
It was a great place to stay. Staff super friendly and efficient. The room was very clean. Breakfast was great with a variety to choose from for our family.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年8月13日
Great stay
William
William (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月10日
Good place
Rodrigo
Rodrigo (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年7月27日
Great under the circumstances! will return
Overall the stay very nice,the atmosphere was quiet.
At checkin the carpet in my room was recently cleaned and was still soaking wet. The Management quickly moved us to another room which I commend. The nationwide microsoft failure affected the room keys ,however the management was right there to manually escort me to my room without delay when needed.
Breakfast was good.
Doris
Doris (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月15日
Wonderful Service
This was a great hotel! I was with several other authors on a book tour and needed a double room. Kim realized we wouldn't be as comfortable since my husband is tall and upgraded us to a two-bedroom suite. She was the best hostess I've ever encountered at a hotel.
David
David (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月8日
Katarzyna
Katarzyna (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月7日
Igor
Igor (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月3日
When I drove into the hotel, I hit a curb and put a hole in my tire. The front desk lady (Kim) was so helpful she found 4 tire stores nearby and their phone numbers I was able to make arrangements for a new tire the next morning. She was very sympathetic and sweet. Made us feel very welcome. The hotel was mostly clean, but the furniture was dated an soiled. Great location, and amenities. Excellent breakfast.