Doubletree Hilton at Cheltenham is fabulous for family trip where I ever experienced with. The staffs were very helpful for everything even I requested so much to suit for the elderly, such as shower bathroom etc. I would highly recommend the Hilton at Cheltenham for everyone.
MAN CHI
MAN CHI (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2023年3月3日
Nice stay but room is small
Laam Ting Cherry
Laam Ting Cherry (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2023年2月28日
Love to stay again
Service is good, room is tidy and comfort and the staffs are helpful. Love to stay again.
MAN CHI
MAN CHI (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2019年5月1日
不錯
房間比較細,但整體ok, welcome cookies 很好吃
真實旅客
1 晚浪漫旅程
Hotels.com 真實旅客評價
10/10 完美
2018年2月27日
Ying MIN
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月2日
DO NOT SRAY HERE!
Spa and gym closed, uninformed
When rarely open gym showers and spinner do not work
Bar closed at inappropriate hours, ie midnidnight new years eve!
Bar empty.
Bar pumps not working.
Staffing inadequate.
Hotel tired, breakfast poor.
Guests not equally catered for, i.e function booking prioritsed.
Normal guests ignored.
Extremely overpriced for normal guests and ignored in favour of function.
Breakfast food quality poor.
Do the right thing and refund your inadequacies.
Not represtentAtive of the doubletree brand.
I feel ripped off.
Disgusting at best.
Be ashamed of your service and offering.
Robert
Robert (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
New years stay
We had a wonderful New Year’s Eve stay! Our first time at the hotel, was a lovely area in the Cotswolds to stay in. The restaurant was sadly shut for a private event however we used Marstons next door which was great. We did hear of fireworks which we asked reception and they said we were unable to watch which was disappointing. Cookies on welcome was a lovely surprise and the room was very stylish and clean. The only points I would say is the tea/coffee facilities in the room could do with modernising & the £5 car park charge was a shock to us when we’re checking out as we was not advised at check in. Breakfast was really fresh and varied selection. Overall a great stay and would come back again :)
Danielle
Danielle (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
lee
lee (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月17日
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月6日
Nice hotel, beautiful area a friend friendly stuff very good
Maher
Maher (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月2日
Average at best
Hotel looked dated, toilets near dining room were in disgusting state. Room was way too hot! Couldn’t open the window to cool as it was sealed. Coffee machine in dining room didn’t work properly.
Lee
Lee (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月24日
Alwyn
Alwyn (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月21日
Kalpana
Kalpana (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
Covadonga
Covadonga (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月17日
Lovely
Would recommend and stay again lovely location and a trip to the ivy is recommend while you’re staying nearby
Catherine
Catherine (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月5日
The rooms are going under refurbishment which is great news however my room had no heating it the tower rail didn't work. There was an unpleasant and odor generally around the area
David
David (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月30日
2busi but enjoying life
They had a full service gym attached to the hotel which was excellent. The breakfast offered a nice variety on both hot and cold side. Rooms were a bit small but I wasn’t planning to dance in it and the beds were comfortable.
Joseph
Joseph (2 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月22日
Dirty Facilities and Cold Bedroom
Unfortunately my stay wasn't the best. Even though the staff were very friendly and helpful, the cleanliness and services let the hotel down.
The pool changing rooms were dirty and the floor was pretty disgusting with matted hair and dirt. It looked like it hasn't been cleaned all day (I went at 8pm), even though there was 3 staff on the Spa desk. I was hoping for a relaxing swim, unfortunately there was clubbing music blasting out and an aqua aerobics session on. It would of been nice to know this as I wouldn't of wasted my time.
The heating in the room was broken and the radiator didn't work. The lights also flickered and the duvet was very thin for winter months. There was a lovely girl on reception who swiftly brought me a mini radiator and another duvet, not ideal but my issue was resolved quickly.
There are no lifts and some of the rooms are well away from reception or the restaurants, so it's a bit of a mission to get around with your bags.
On a positive side, my room was an updated room and it was comfy and had all the amenities (apart from heating!). The gym was small, but of a very high standard with some brilliant equipment and much better than most hotels. The staff were also helpful and attentive.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年10月21日
I was bit disappointed on our second day steam room and sona room was not working. We were not informed about this. We were also disappointed with the breakfast everything was cold. Staff was helpful.
Jasvir
Jasvir (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月19日
Hayleigh
Hayleigh (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月13日
Food poison
I was with my daughters! We had the same breakfast exept my youngest one had scrambled eggs! She became so I'll with food poison for 4 days!
Very disappointed!!!
Narciza
Narciza (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月12日
Will definitely stay again
Great quality room, spacious and high quality. Great shower , powerful and good temperature. Comfortable bed and bedding. Possibly higher tog duvet would be a suggestion but was very comfortable. Great breakfast options and quality
Becci
Becci (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月2日
Not so good. Work was being done near our room. There was a door to the outside near our room left open which made it cold. Furniture was being moved around and we heard people talking in the corridor outside our room early in the morning.
Kevin
Kevin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月30日
This is a perfectly located property to visit Cheltenham.
The facilities are great and the staff very welcoming.
The breakfast was fantastic!