Staff are nice but service times are dreadful
I order pie and mash meal in the restaurant and took over an hour, in the mean time another guest walked in, order starter and main and had finished before my food came.
Other guests had similar problems
Food wasn’t great either but no apology for the wait or anything, my colleague who I met here paid £200 for the night and the service is now where near that level of price
Jonathon
Jonathon (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月14日
Sarah
Sarah (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月13日
Good
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月28日
Boxing Day 2 Night Stay
Excellent stay and would 100% recommend. Couldn’t fault the hotel, breakfast, room or the service. Will be returning without a doubt.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月24日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月22日
Neil
Neil (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
Faye
Faye (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
Year end stay
The hotel were all absolutely great, no words to describe.
Mario
Mario (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
Andy
Andy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Adam
Adam (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Geoffrey
Geoffrey (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月14日
Fine for parking
Receive a £100 fine for parking, even though I was an over night guest and paid for parking!
Alan
Alan (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月10日
Marc
Marc (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月10日
Great hotel, but improvements possible this time
Stay at this hotel regularly, it's very good. However this time some improvements could be made to make my stay better:
The Christmas music in the lobby and bar was a notch too loud, which made concentrating on work e-mails tricky.
Spotted the new self-checkout drinks/snack area by the entrance which looked great. Thought I'd get a small bottle of red wine and chocolate to take back up to the room. On self-checkout it asked me to get an authorisation from reception for the wine (over 18s), but there was only one staff on reception and a queue of 6 waiting to check in! I put the wine back and just got the chocolate. Great idea, but maybe not so great in practice.
Shower wasn't hot in the morning (around 07:15), although was hot the evening before. A demand problem?
Peter
Peter (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Fint rent, gammel os slidt som de fleste Engelske hoteller
Lars Nielsen
Lars Nielsen (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Beverley in reception is AWESOME - nothing too much trouble for her. Thank you.!
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Super stay
I will say it was just amazing like everything on point
Emmanuel
Emmanuel (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月1日
Close but disappointing
Hotel was fine but started off badly as just felt ripped off with a £8 parking, £25 to checkin 2 hours early the £6.50 for a pint of beer.
The room was good and a good location but unfortunately we could not control the heating and was unfortably hot. Unfortunately as well twice in the morning the cleaners knocked well before checkout disturbing our morning.