I stayed here for one night and was shocked to wake up and find the pillow I had been sleeping on covered in mold. Super disgusting and honestly concerning since I had my face on it all night. My skin even felt itchy afterward.
I went to the front desk in the morning and was told to send an email so the manager could follow up. I did that, but days went by with no reply. I even called, and each time I was told the manager wasn’t around. They promised a call back the next day, but that never happened either.
Honestly, this was really disappointing. The cleanliness was terrible, and the customer service was just as bad.
Semi
Semi (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 3 日
Love this hotel but it is time for a refresh. The carpet over ten years old is dirty . The food is overpriced and too complicated. The same wierd objets d'art and no phone in the room and the plumbing is always clogged in sink and bath . They need to rethink all that and refresh the menue. Would be great to see the rooms redecorated .
Wayne
Wayne (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 3 日
KYOUNG WON
KYOUNG WON (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 1 日
carlos francisco
carlos francisco (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 30 日
Hau
Hau (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 30 日
Kenneth
Kenneth (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 29 日
Great Views
inside the building is ok, the design was a bit off for my taste. surrounding streets were not too cool, dirty. view from our room was 5 stars, place was clean.
ROBERT
ROBERT (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 29 日
A hotel that oozes cool
Possibly the coolest hotel I’ve stayed in, the LINE was perfect for our last night in LA. The staff were friendly and helpful, check-in and valet were smooth, and the room (and pool) was absolutely beautiful. For similar comparison, I instantly preferred the vibe over Ace Hotel.
We were also given 2x free drink tokens from the bar :)
The $150 nightly deposit fee and $60 valet is a bit steep, but we’d prepared for this in advance. Just a warning: there’s also a $30 (plus tax) amenity fee.