I tried to arrange someone to pick us up at the ferry when arriving in Langkawi. Although I send two emails, I never got a reply. So eventually we (couple +/- 30y old) just took a taxi ourselves. When we arrived we were not assisted with our luggage. Check in was okay, although there was only one staff who was also in discussion with another guest so it took a while. We were brought to our room, when arriving there was a lot of trash on the street and stairs up to our room. The room was old, decayed.and the toilet was not clean. Some lights were taken out of the wall and the curtains were not set properly. When requesting another room, we got that immediately. Although this time clean and no obvious break downs, still clearly old and not as nice look as advertised on the website. In the morning when check out, we missed the breakfast, because we had to leave early. There was no staff available to assist us during check out, so I just put the keys down. Overall a disappointing stay.