Check in was easy, the room was very clean, the bedding and pillows were comfy. The restaurant downstairs was nice. The food was good. Will be booking again.
Kimberly
1 晚家庭旅程
10/10
Good
Travis
1 晚友伴旅程
2/10
The toilet was broken. It did not get fixed. I paid for parking but there was not enough space.
Rosaura
1 晚家庭旅程
8/10
Malcolm
3 晚行程
10/10
Adriane
2 晚行程
2/10
This hotel has some serious issues. As you walk up the driveway, right in front of the lobby, you will observe water leaking out profusely from a crack in the concrete ceiling. It's June in Long Beach, it's not raining! My guess is all that water is seeping out from the pool that is right above the ceiling. Concrete and water don't mix well. This is another Champlain towers (South Florida) incident in the mix.
The sink in our room had a crack in it and a visible hole. Imagine all the gunk and stuff that's going down the hole and breeding all kinds of germs.
I tried to take a shower after a long day. When I tried to pop the bath faucet up, it didn't work!
The exterior windows of the hotel are covered with dusk and gunk. You'd be staring at dirt and dust instead of the view with the construction crane right outside your window.
There's questionable decor for a Hilton. On our floor there was a "shrine" that was covered with pulp fiction posters.
The parking deck needs a lot better signage. The deck is shared between the hotel and the world trade center. There are cones that prevent you from driving over to the WTC side of things. Guess where the elevators out of the parking deck are located? On the WTC side of things! It took me a while of exploring dingy stair wells on the Hilton side of the parking deck to find my way out of it.
The only saving grace of this hotel is the friendliness of the staff.
Seng Oon
2 晚商務旅程
10/10
Emmanuel
2 晚行程
10/10
It was great
Antoinette
2 晚家庭旅程
8/10
The room next to us kept smoking Marijuana and the hotel did nothing to stop them even thoughtthey said it was a no smokinghotel. They would leave their door open and were loud and the hotel did nothing. Even though the hotel had signs that said we were on a quiet floor and signs were displayed. I payed way too much money for a cheap hotel stay
Elizabeth
3 晚行程
8/10
Michael P
2 晚家庭旅程
6/10
My entire floor and most of the hotel smelled like marijuana
Cory
2 晚商務旅程
10/10
Staff was friendly and helpful. My room was perfect except shower. No microwave in the room but the microwave on the floor & it was decorated with StarWars theme it was really cute.
Trenae
2 晚行程
10/10
Nice clean stay for what we needed close to the port.
Korey
1 晚家庭旅程
10/10
Everyone that encountered help from was very accommodating . Carlos in valet was kind and helpful. Overall I’d recommend it here. The only reason I gave a 4 in cleanliness would be due to my room #1303 had a bathroom sink leak and the shower/bath needs fixing and was flooding
Tiffany
1 晚商務旅程
10/10
Lamont
1 晚行程
10/10
真實旅客
1 晚家庭旅程
8/10
I loved it here it was my first time in Cali with friends the only thing that sucked is that the water from the sink smelled so bad!
Nathan
2 晚友伴旅程
8/10
ali
5 晚行程
10/10
Every single employee was amazing and super helpful. No complaints what so ever
Cynthia
1 晚家庭旅程
6/10
Unfortunately the water heater broke during our stay.The air conditioning could have been better.The welcome package had a couple waters and a cookie.unfortunately the cookie was open with a bite taken out of it it was a nice property overall.except for those thing I mentioned