2/10 欠佳
2021年3月27日
The most terrible stay in the last 20 years !!
The minute I walked in the hotel I was met by an aggressive guy asking me what I wanted ! After explaining that I was there for check in ! He let me in. In less than a minute he informed me that I have no reservation since they stopped dealing with hotels.com! And in all cases they have not received an email from your end confirming the reservation. I insisted to get a room though since I have already prepaid for it and it was almost midnight.they insisted they are fully booked then magically there was a room after I escalated ! The tc in the room was not working; phone not working, extremely noisy AC and very dirty dusty room and linen. Terrible terrible sleepless night! Kindly arrange for a refund ! Many thx.
Basel
Basel (1 晚商務旅程)
Hotels.com 真實旅客評價