We repeatedly asked for the room to be cleaned (there was obvious baby throw up throughout the room), and we asked for an additional blanket, but we never got any of these items. It was a rough stay.
Kate
Kate (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月23日
Disappointed this time
We love this hotels breakfast and suites so we come and stay every time on our yearly trip but booked a room for 4 and had no pillows for the pullout couch. We called down and asked for 2 pillows and an extra blanket. Waited awhile but we wanted to get to bed after a long day of travel so called again so say we had called but wanted to get to bed if we can get the pillows and blanket. Once again no one came and my kids had to sleep without pillows and one has been complaining all day of a sore neck. I was not impressed with the service this time but breakfast waa fantastic as always
John
John (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月23日
Philly, short stay.
The staff was very nice and the value was great. Thank you for being incredibly considerate and helpful.
Louis
Louis (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月22日
Barbara
Barbara (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月21日
Understaffed
It was a very busy hotel. I chose to stay because of restaurant and lounge in hotel. Problem was never able order dinner because hotel was seriously understaffed for the number of guest. Otherwise the room was nice and comfortable
Eric
Eric (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月20日
Marcelo
Marcelo (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月20日
Violet
Violet (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月19日
Leanna
Leanna (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月19日
Shannon
Shannon (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月17日
The hotel is nice other than the swimming pool was not open there was no trash bags available for trash other than that it was nice clean worth returning
Viola
Viola (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月13日
Udey
Udey (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月10日
richard
richard (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月8日
KEA
KEA (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月7日
Rudolph
Rudolph (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月6日
Toni-Anne
Toni-Anne (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月4日
Run down Renovation desperately needed
The room was clean and the breakfast was GREAT. My issue was parking and the room. I stayed at plenty hotels and I've NEVER had to pay for parking. The hot water in was not hot and the bathroom door needs to be replaced and the entrance door into was squeaking. The accommodations was not worth the amount I paid to stay. I really appreciate if would consider reimbursing the parking fees!!!!!!
Altonio
Altonio (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月4日
Enjoyed the stay.
Very comfortable. Wished there was more lighting in the room... especially bathroom. Difficult to apply makeup in low lights.
Michelle
Michelle (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月3日
Never staying here again
This was an epic fail from the get go and very unusual experiences for the Embassy Suites. Check in took about 1 hr..only 1 check in person, there were so many unsupervised kids in the pool that pool use was impossible. Hotel staff knew that it was a problem and did nothing about it. Had to pay for parking, although there was a parking place around the hotel.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025年2月2日
Carisma
Carisma (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月31日
Great place to stay in Really enjoyed the pool.
Donnell
Donnell (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月31日
Won’t clean the room. Kept. Asking for $200 deposit even when we just extended our stay.
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2025年1月27日
WILLIAM
WILLIAM (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月27日
Good place
The hotel was nice and the breakfast was really good. Asked for room service a couple times and they never came. Not very customer service oriented but overall a good stay.
Dina
Dina (4 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月26日
Disappointed
Customer service at the front desk was awful. Saw is struggling with luggage and when we asked for a luggage cart they shrugged their shoulders and said the carts must be in the rooms. Continued to stand there and watch us struggle with the luggage as they fell over at the elevator and the doors close on us.
When we asked for the room to be cleaned and get extra towels after the first night, it was never done after we were out for more than 8 hours.
No hot water in the shower and the water pressure was horrible.
Pull out sheets for sofa bed were stained.
Breakfast hours change for weekend and this was not told to us. We had an early flight out and were ready for breakfast before we left and didn’t get it as they change the time to 7 am on Saturday.
Overall stay was very disappointing. I normally love staying at Embassy Suites on our vacations, but this stay made our trip not a pleasant one.