Staff is very rude except evening american front desk lady. Long black hairs all over bathroom. Housekeeping told to clean came in and did absolutely nothing. Made me change rooms. Key stopped working everyday. I was over charged.
SYLVIA
SYLVIA (2 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月14日
I stayed 3 nights and had to get 4 new keys over my stay. This was most frustrating at midnight coming back after a long day of wedding festivities -- my key would not open the door -- the person on site was wonderful but apparently upper management is unreachable.
It took the very kind overnight worker several phone calls to the owners personal phone before anyone in management even responded. She used every electronic option available and tried every old-school, metal key at her disposal.
I was outside of my room for over an hour not only frustrated but trying to figure out what I would do if I couldn't get into my room
Management would not speak to me Monday night, and the staff during the day told me all I could do was leave a note that they would send along.
I've asked about some compensation but will be stopping payment on my credit card due to their lack of any response.
ellen
ellen (3 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年11月10日
I booked this hotel for the indoor pool only to get there and the pool was disgusting. So disappointed
The girl checking us in was just very unprofessional, and had absolutely no customer experience. The gentelman was amazing
Makesha
Makesha (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月9日
Stayed here for a softball tournament. Picked the property for the indoor pool, breakfast and closeness to the fields. It was 65 degrees outside when we arrived and was immediately told the pool was closed due to the temperature outside. When i asked what that had to do with the "indoor" pool, I was told its only half indoors. The pool had a transition to the outside pool. The free breakfast consists of waffles that stick to the iron when you cook them, some oatmeal, cereals and juice. Our room come with used toilet paper in he toilet, dirty bed covers and mold on the shower curtain. The room was musty and the air conditioner made it stink worse.
Derek
Derek (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月31日
Run fast
Went to check in the lady was rude, went up to out room the smoke alarm was going off and the room and the sheets were dirty. Went to check on the indoor out door pool, found out it has been closed for a long while, never stayed that, and never removed the pool on the search. Told the lady we were leaving after 20 min, she tried to charge us for the complete night. Run away fast. Thanks to hotels.com i did receive a full refund.
Brandon
Brandon (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月29日
The bed was hard
debbie
debbie (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年10月25日
Hollie
Hollie (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月24日
Front desk would not answer
Christina
Christina (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月22日
The continental breakfast included bread and jelly, and waffles with a broken waffle maker. The room was dirty
Ashlee
Ashlee (5 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月18日
Bugs! There was an earwig bug in the bed. Pools were closed down, cig burns on all the blankets, remote didn't work, (batteries held in with scotch tape). The entrance road is not marked, hard to access. Best thing about it is the waffle house in walking distance.
Jeanna
Jeanna (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月18日
William
William (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月17日
Jessica
Jessica (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月16日
Nice owners. In great need of updating. You get what you pay for but Wow.
Rebecca
Rebecca (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月14日
Jesse
Jesse (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月13日
Place was super sketchy, pool was closed. Entrance was unmarked, very easy to past by.
Chris
Chris (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月10日
Good and bad
Pro:Very clean, very quiet 2 night stay. Bed was very comfortable.excellent water pressure in shower.
Con: front desk lady not very pleasant. I am traveling on business from Va. Forgot about time zone difference. Arrived 1.5 hours before check-in. Room was ready but had to pay $20 for early check-in.
Melissa
Melissa (2 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月9日
The shower stall was not clean. The toilet was disgusting. The staff never left coffee packages, always had to ask for it. the breakfast consisted of toast and cereal. Check-In staff was very rude
Angelika
Angelika (6 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月8日
Imani
Imani (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月6日
They was no hot water in the shower. The air conditioning didn’t work. Bathroom door wouldn’t shut. When I talk to the hotel about it they wouldn’t believe us. It was the third time I talk to them they finally sent someone the next day. Worst hotel experience I’ve ever had. Wouldn’t recommend anyone staying there.
Matthew
Matthew (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月6日
It had amenities there that were not expected..gym laundromat. It was clean