We did not get the amenities that we paid at the time of booking.The heat in our room did not work and after having maintenance try to repair we had to move to another room. The room we booked was supposed to have a whitlpool tub and the desk clerk, Cheryl lied to us and said the hotel no longer had bathtubs. She later told us that there was one room with a depp soaking tub but never offered to move us to that room. Our reservation said we had free parking but when we checked in we were told we would be charged for parking. The clerk told us that she would talk to manager to get us a partial refund being we did not get the room we paid for. I will not stay at another Hilton owed hotel ever again. The hotel was originally a French Quarter themed hotel, very nice but now it has been remodeled minimalist-style, with cheap furnishings and ugly decor. We were long time Double Tree guests numerous times and to go again this year for our 24th anniversary, we will never go back to this hotel, nor recommend to anyone to ever stay there.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年1月2日
One of best hotels in Lexington.
Chris
Chris (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
Amazing hotel and staff
Dennis
Dennis (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
worked out
heat in room didn’t work, however sent guy fix, was unable to fix but moved us to other room worked fine
Rodney
Rodney (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月1日
Toni
Toni (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月29日
Clean ,comfortable
Hillary
Hillary (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年11月25日
University of Kentucky visit
We had an amazing stay my daughter and I were there for the university of Kentucky. Our stay was so much fun. It's gonna be our official hotel when we come and visit.
Kennedy
Kennedy (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月22日
Friendly service
Needed a corkscrew and front desk sent someone to my room with it! Friendly service!
Cathy
Cathy (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月20日
TV did not work
Kathleen
Kathleen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
Stacey
Stacey (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月4日
Robert
Robert (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月3日
Ayita
Ayita (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月31日
Justin
Justin (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
Joann
Joann (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月21日
Jennifer
Jennifer (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月20日
Brooke
Brooke (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月18日
Wendy
Wendy (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月14日
Reahan
Reahan (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月13日
Little value
Uprated rooms during racing season and football weekend. Didn't clean rooms even when asked. Breakfast service is excellent with mother and two daughters as servers. Breakfast not included unless upper level Hilton Honors.