Booked 4 nights at this "4 star resort" for my daughter and I. It was a repeat stay for me but my memory failed me and I forgot how disappointing it was. I won't be returning.
The carpet was stained, the couch was uncomfortable and stained, the furnishings were "motel" at best. The bathroom was so tiny that the door clears the toilet with a centimeter to spare - meaning you can't open or close the door while you are sitting on the toilet.
The shower did not have any body wash, I had to request housekeeping twice because we kept being skipped.
The bed is about 4 inches from the wall so if you need someone to get out of the bed on each side, that won't work for one of the beds (in the two queen unit).
Our room "pverlooking the pool" (laughable) was the hallway that leads to the room is in front of the pool. Our balcony - which I assumed was where we'd be overlooking the pool - actually overlooked the service alley and was in shadow 24hrs/day.
The restaurant service and food were mediocre at best and we went once and didn't return.
All in all, I regret booking here given how many other choices there are and I won't be returning.
Laura
Laura (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月18日
Daniel M
Daniel M (7 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月18日
Nicole
Nicole (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月16日
Marie
Marie (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月13日
Sarah
Sarah (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月7日
John
John (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月7日
MARK
MARK (6 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
Roberto
Roberto (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月3日
Wyniesha
Wyniesha (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月1日
Lisa
Lisa (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月26日
Brooke
Brooke (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月25日
Lisa
Lisa (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月25日
Ro
Ro (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月22日
Service was pathetic
Water was completely out. Sinks, toilets and showers were not working and no real solution was provided for hours. I had to remove a #2 from the toilet to prevent the room from stinking and at least allow the bathroom to be used for #1 and then we left the facility until the evening.
With 2 young children and my wife this was very unfortunate and while facilities issues are understandable no solution or reasonable empathy was disappointing.
dane
dane (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年10月21日
Jadon
Jadon (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
great stay
William
William (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月19日
Good family stay vacation
Mor info at check-in about hours at water park closing
Quianna
Quianna (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月18日
Mariom
Mariom (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月16日
Samuel
Samuel (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月12日
Good place to relax
The place was excellent. The only thing I criticized is that check-in time is 4pm and water park closed at 6pm. Not much time to enjoy it. Unless you stay for at least 2 nights.