We were stuck in Dallas during a snowstorm. The staff was so friendly! So helpful! They allowed us to stay longer than anticipated without extra cost. So friendly and fun to chat with. Highly recommend staying here.
Jennifer
Jennifer (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月16日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月13日
kara
kara (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月12日
First leg of trip.
Great room very comfortable.
Nickole
Nickole (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月11日
Would stay again
We arrived really late, and Alexis was so great in greeting us warmly and getting us checked in as soon as possible. The breakfast was excellent and started our long travel day on the right foot.
Deborah
Deborah (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月11日
Joshua
Joshua (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月11日
Bad hotel for transfer at DFW
I had a very bad experience with this hotel. I booked it for the night of Jan 9th for transfer at DFW airport. Because of the big snow on Jan 9th, my international flight was forced to land at Phoenix instead of Dallas. I contacted Hotel.com right away and the agent was very nice, she tried to help me to get a full refund but was refused by the hotel. I then called the hotel and was told that I can get partial refund if I provide the proofs of my flight status. I did so following the instruction but then still got the email from the hotel saying I have paid in full and they will not give my money back. I would not expect a good hotel would take advantage of guests’ stress. This hotel should be removed from the list of hotel.com!!!
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025年1月7日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年1月7日
Terri
Terri (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月5日
An overnight stay…but that’s it.
We stayed her for a prolonged layover on our way home. They offer airport shuttle…but don’t count on it. When we arrived at 12:30am the shuttle wasn’t running, and when I tried to reserve a spot the next morning, I could either leave 1.5 hours early or 40min late to the airport. All the appropriate times weren’t available. So we took an Uber. The hotel is old, scuzzy, and worn. I slept ok for the 6 hours we were there. That was it. I won’t be back.
Michelle
Michelle (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
Great accommodations and services!
The accommodations were so perfect for a family of 5 where having a room w a fold out couch is essential. The price was very reasonable AND they offered a shuttle directly to the airport with the option to leave our car at the hotel instead of having to park at the airport. The price was way less! We were very happy with the whole experience!