6/10
We booked for the last day of our trip. We specifically booked here so we could relax and get room service. The room service buttons on the phone do not work. Called Guest services who transferred me and i sat on dead air for 20 minutes. Had to go down to the lounge to get dinner and that took longer then it should have. someone took the phone off the hook so they could schmooze with celebs that were there from Comic con. Next morning, called guest services to order breakfast. Was transferred, phone rang and went to hotel main menu. Called back and was told that they did transfer me to the lounge and transferred me again. Same menu. Called a third time and asked for someone to go over there and see if someone will answer phone, was rudely told that maybe they arent doing room and all they can do is transfer me and they can hear the phone ringing at the lounge. This was at 9am and site said breakfast 6am to 10am. we packed up and left so we could get breakfast. Hotel staff doesnt really want to work and is clearly doing minimal. Also, bathroom magnifying mirror had a light ring on it that didnt work. Little things being overlooked will lead to bigger issues. Wont stay here again.
真實旅客
1 晚行程